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08-13-2012 12:25 PM
I would like to see what I can do to help, but have a few questions first:
1. What make/model printer do you have?
2. What operating system are you running on your computer?
3. Are you installing from a disc or from downloaded software?
08-14-2012 08:51 AM
OK, there may be something wrong with the print spooler, or the software itself. Check out the following link for some troubleshooting and let me know if resolves the issue: