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Hello Denpete,
I would like to see what I can do to help, but have a few questions first:
1. What make/model printer do you have?
2. What operating system are you running on your computer?
3. Are you installing from a disc or from downloaded software?
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution
OK, there may be something wrong with the print spooler, or the software itself. Check out the following link for some troubleshooting and let me know if resolves the issue:
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution
