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Internet Explorer 9 no longer works after an uninstall of HP Support Centre (359 Views)
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Justin_LeBuk Honor Student
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Justin_LeBuk
Posts: 3
Registered: ‎11-08-2010
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Internet Explorer 9 no longer works after an uninstall of HP Support Centre

‎04-25-2011 01:19 AM

Internet Explorer 9 no longer works after an uninstall of HP Support Centre and drivers for 3 HP All-in-One printers (psc1310, C4180, F4200).  Intend to re-install for just C4180.  I selected option to remove for all related software, though the HP Update and Photosmart Essentials have been left.  IE9 stops working when launched (even when launched with no add-ons and with Protected Mode disabled and Advanced Settings restored) and regardless of initial URL.  If I remove the IE9 update then IE8 works fine.   I tried re-installing IE9 update, twice, and it continues to fail.

 

I’m running Vista 32 Home Premium SP2 on Samsung Q210 with Norton 360 v5, SpywareBlaster and Spybot - Search & Destroy.

 

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Justin_LeBuk Honor Student
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Justin_LeBuk
Posts: 3
Registered: ‎11-08-2010
Message 2 of 2 (324 Views)
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Re: Internet Explorer 9 no longer works after an uninstall of HP Support Centre

‎04-26-2011 11:45 PM

I now believe the problem with IE9 was not related to HP, but to a Windows Update replacement to the “Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family” drivers:  Intel Corporation Display software update released in February, 2011 (useless link  http://winqual.microsoft.com/support/?driverid=20411791).   IE9 started working OK when I set “Use software rendering instead of GPU rendering*” (see http://forums.whirlpool.net.au/archive/1678709 with reference to “faulting module igdumdx32.dll”), so will now investigate removing that update.

 

Sorry to have cast aspersions on HP.  MS did this to themselves, as usual.

 

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