J6424 Windows 7 Network SCAN

[joeme123]

Hi,

Printing over the network works fine.

Scanning does not work, no scanners detected.

Windows Fax and Scan, New Scan, Error message "No Scanners were detected..."

Please can you advise how I can scan via the network using windows 7.

Thanks,

Joe

[joeme123]

No response from support?...

I have managed to find and download the Windows 7 full driver - OJJ6400_Full_13.exe

The install goes okay but fails right at the end. I tried following the instructions here:

http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSe...

Rebooted the printer, the laptop, deleted the printer, uninstalled and reinstalled. I cannot believe how many hoops I have had to jump through and I still can't get this piece of junk to work.

HOW DO I GET NETWORK SCANNING TO WORK WITH HP ON WINDOWS 7.

PLEASE SOMEONE TELL ME OR TELL ME IT DOESNT WORK AND I'LL BUY ANOTHER PRODUCT THAT DOES.

I have some screenshots of the installation process if it helps, but I cannot see how to upload / attach to this post.

And what is the HP TOTAL CARE I see, how can I get some support?

Thanks.

[joeme123]

Here are some screenshots of the end of the install failing.

http://www.freeimagehosting.net/image.php?3bdecbb7f8.jpg
http://www.freeimagehosting.net/image.php?73db6a2b80.jpg
http://www.freeimagehosting.net/image.php?90e88c50fa.jpg

http://www.freeimagehosting.net/image.php?ceeee774cc.jpg

Does anyone know what could cause the install to fail at that point?

Thanks.