MacOX 10.5.8 problems with installing Color Laserjet 2840 HP Director / Scanner set-up

[theresetee]

When I first purchased my mac (first time mac user, Mac OX 10.5.8), I was able to scan/print/fax using my Color LaserJet 2840.

I moved homes and my husband set-up our printer again. We have been using the printer for printing only.

I wanted to use the scan function again, but when I opened HP Director, I could not even see my device listed. So since then, I have tried to reinstall the disc many times.  Everytime I do, I come to the Setup Assistant, and when it asks me to create my network (since our printer is networked so I can print), I always get the error message "Device is Unreachable" and then get the error message:  The network address you entered is invalid or your device is unsupported or is unavailable. Please correct the problem and try again.

What am I doing wrong? I have no problems printing to my networked printer but I cannot even install the HP director program to start using the scanner functions.  How do I "add a device" when the only options are to "remove a device"? Please help....this is driving me crazy. I'm a new mac user and i love my printer for all the functions. I just can't for the life of me figure out what I am doing wrong!!  THANKS IN ADVANCE!

[roboref1]

Has anyone replied to this issue?  I'm having the same problem. Please help!

[stix4]

Hello, 

Thanks for the post.  Since this is scanning related, I would like to recommend starting with this document first.  If that does not resolve the issue, I might also recommend posting this question on either of the first to links below, this will get you to a specific group of expertise a lot quicker.  Good Luck!

http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support

http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...