HP Support Forums
Join in the conversation.
02-04-2011 07:40 AM
I know I'm not the only one with this problem but I hope by adding another voice to the issue will help move us on to a solution. I have had my Officejet 7310 for years and works great. I don't want to change especially after just getting a boatload of ink on sale. I was trying to print a calendar I downloaded from Microsoft Office Templates in Word that I've been printing for years and couldn't get the right side of the landscape document to show up. I tried shrinking the document and it still did the same thing with bigger margins all in print preview (saves a lot of paper). I hooked up my old laptop running XP and it printed perfectly.
The original software didn't work when I installed it again and I don't remember how it set itself up to make it work when I got the new computer but the "run software from an earlier version" didn't help. After downloading everything HP had including the updated driver software several times, it still doesn't work right. Can't anyone figure this thing out?
06-08-2011 08:07 AM
I was just wondering whether or not a solution has ever been found for this printer margin problem. I own the same printer and also run Windows 7 Home Premium. I've got the same problem and can't for the life of me figure out, or find out, what to do about it. I've gone on-line many times to see if anyone has posted a solution, but never any luck. It seems to me that either HP or Microsoft should be able to come up with a fix. I print a lot of greeting cards, and this really affects how they print. In Word or other such programs, you can compensate by adjusting your margins, but in my card program, you can't do that.
I've verified that I'm using the correct driver for my printer. Is there a fix for this?
06-28-2011 04:44 PM
I have had this same problem since I switched from XP to Vista in 2007. It is still an issue. I am very disappointed in HP - doesn't seem like this should be a difficult fix.