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Re: Multiple Genuine HP Cartridge Dialogue Boxes (329 Views)
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briancl Honor Student
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briancl
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Registered: ‎04-16-2012
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Multiple Genuine HP Cartridge Dialogue Boxes

‎04-24-2012 10:29 AM

I am running a new Envy 110 on Mac OSX.7.3. I regularly get a stack of up to 10 Dialogue Boxes popping up. Each reassures me that I have genuine HP cartridges installed. Why? This is very annoying!

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Associate Professor Associate Professor
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Daniel_L
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Registered: ‎11-28-2011
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎04-25-2012 05:40 AM

Try disconnecting the printer from the network/pc and removing its power cable. Leave it unplugged for about two minutes then reconnect it.

 

You may also want to print a diagnostic page from within the menus on the printer to ensure everything is working right.

 

Hope this helps!

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briancl Honor Student
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎04-25-2012 07:18 AM

Thanks - seems to work.
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Associate Professor Associate Professor
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Daniel_L
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎04-25-2012 07:28 AM

You're most welcome! If the issue returns, please post back!

Help the community by marking this post as a solution if it solved your issue!.

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JohniLouise Student
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JohniLouise
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Registered: ‎06-15-2012
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎06-15-2012 10:36 PM

Having the same issue- even after trouble shooting as you listed here. More than annoying this is interrupting my work ALL THE TIME... help plz!
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briancl Honor Student
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briancl
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎06-16-2012 04:19 AM

I am afraid I cannot help - I tried the unplugging option and only occasionally do I get the 'Cartridges' message, perhaps once per week.

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Associate Professor Associate Professor
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎06-18-2012 05:37 AM

@JohniLouise,

Are you using the same printer and OS on your computer?
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briancl Honor Student
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Re: Multiple Genuine HP Cartridge Dialogue Boxes

‎06-21-2012 10:36 AM

Yes, I am still using the HP Envy and OS10.7

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