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11-09-2009 08:32 AM - edited 11-09-2009 08:36 AM
I have recently had reason to uninstall and attempt to reinstall the driver and software package for my Officejet 6310 all in one printer/scanner.
I am able to download the software with no problem.
However, during installation I get the following error:
Services Exe - Application error
The instruction at "0x010ecfb35" referenced memory at "0x00000000".
The memory could not be "written".
Click ok to terminate the program.
Click cancel to debug the program
When I click "ok", the installation process just stops.
When I click "cancel" I eventually get the following error:
c:\windows\system32\services.exe terminated with status code 1073741819
The computer then shuts down.
I have used this printer and scanner happily for some years, but due to this problem it does not work at all.
I use WindowsXP Professional
01-21-2010 09:07 AM
were you ever able to figure this out? I'm having the same problem installing the software for my c5180 all in one. I think it's related to xp service pack 3 somehow, I installed a fresh version of xp sp3 on my pc then attempted to load this software and I get the same result as you. HP phone support blaims conflicting software installed on my PC, yet this is a fresh install? yea..okay...
Can you confirm if you have sp3 or not at the time you attempted to install?
03-15-2010 05:26 PM
I've got the same error. I agree. I also think it has to do with SP3 for XP. Any answers yet???