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12-15-2009 07:25 PM
I am using Hallmark Greeting Card software 2010 Premium. My new Photosmart Premium REFUSES to print any size envelopes and the error message is paper mismatch. The setup is correct what is wrong with the printer?
12-23-2009 12:57 PM
I had the same problem with just printing envelopes. Someone suggested going to the download center & getting the updated driver. When I did that and set the paper for plain - 8.5 x11-- I can print the address but not the return address on envelopes.
12-23-2009 02:02 PM
Sorry for a new entry but I couldn't add to the old.
Close your software completely word or whatever.
Go control panel -- printers -- 309 hp
Go to printer preferences & on paper size make a custom size with your dimensions & save it. Name it by the size so you can find it again
Set to plain paper
Apply & close
then go to your envelope software and try again.
It worked for me.