HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Photosmart 2610xi flushes envelope and label documents from Open Document (43 Views)
Reply
Reply
Topic Options
rahchgo Student
Student
rahchgo
Posts: 1
Registered: ‎09-08-2011
Message 1 of 2 (43 Views)
Report Inappropriate Content

Photosmart 2610xi flushes envelope and label documents from Open Document

‎04-27-2012 01:03 PM

Printer: Photosmart 2610xi

OS: Win7 (64 bit)

 

If I build a document using IBM Symphony (OpenDoc format)  File > New > Labels... or File > New > Envelope, I cannot print the document. I can save the document, I can reopen the document . The document looks correct, but when I print the document it spools to the printer, disappears from the spool and nothing prints. There are no error messages.  I can easily print other documents, presentations and spreadsheets without a problem.  The files created in the process have a extension of .odt.    I can copy these files to a Window XP system and print them to the same printer without a problem.  

 

I turned the printer off and the printout spools to the printer and waits.   When I power the printer back on the file clears from the spool and disappears.  Nothing prints. 

0
Reply
0
Please use plain text.
 
PhD Student PhD Student
PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 2 of 2 (25 Views)
Report Inappropriate Content

Re: Photosmart 2610xi flushes envelope and label documents from Open Document

‎05-02-2012 09:22 AM

I would go here and make sure you have the latest drivers for Windows 7 64bit:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4211...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
0
Reply
0
Please use plain text.