HP Support Forums
Join in the conversation.
04-27-2012 01:03 PM
Printer: Photosmart 2610xi
OS: Win7 (64 bit)
If I build a document using IBM Symphony (OpenDoc format) File > New > Labels... or File > New > Envelope, I cannot print the document. I can save the document, I can reopen the document . The document looks correct, but when I print the document it spools to the printer, disappears from the spool and nothing prints. There are no error messages. I can easily print other documents, presentations and spreadsheets without a problem. The files created in the process have a extension of .odt. I can copy these files to a Window XP system and print them to the same printer without a problem.
I turned the printer off and the printout spools to the printer and waits. When I power the printer back on the file clears from the spool and disappears. Nothing prints.
05-02-2012 09:22 AM
I would go here and make sure you have the latest drivers for Windows 7 64bit:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.