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Photosmart 2610xi flushes envelope and label documents from Open Document (42 Views)
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rahchgo Student
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rahchgo
Posts: 1
Registered: ‎09-08-2011
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Photosmart 2610xi flushes envelope and label documents from Open Document

‎04-27-2012 01:03 PM

Printer: Photosmart 2610xi

OS: Win7 (64 bit)

 

If I build a document using IBM Symphony (OpenDoc format)  File > New > Labels... or File > New > Envelope, I cannot print the document. I can save the document, I can reopen the document . The document looks correct, but when I print the document it spools to the printer, disappears from the spool and nothing prints. There are no error messages.  I can easily print other documents, presentations and spreadsheets without a problem.  The files created in the process have a extension of .odt.    I can copy these files to a Window XP system and print them to the same printer without a problem.  

 

I turned the printer off and the printout spools to the printer and waits.   When I power the printer back on the file clears from the spool and disappears.  Nothing prints. 

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PhD Student PhD Student
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007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
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Re: Photosmart 2610xi flushes envelope and label documents from Open Document

‎05-02-2012 09:22 AM

I would go here and make sure you have the latest drivers for Windows 7 64bit:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=4211...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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