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04-21-2010 08:12 AM
I am tryin to install the drivers for my photosmart 8450 and the computer keeps telling me to insert the disk that came with it. I don't have one, so i go to add printer and follow the on screen instructions and i have no luck after finishing them. it says that it's installed and working properly but it's not working. i run your diagnostic utilitiy 2.0 and it is telling me that there's a connectivity problem, but everything is hooked up properly when i put a sd card in the printer it comes up on the computer and lets me put them on the computer with no problem... can i by the disk from you guys???? on your website it says theres no need to download anything for it so it won't let me... can you please help me??????
04-21-2010 09:41 AM
What is your operating system? How is the printer connected?
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