Photosmart C5280 HP Solution Center Bug with new Windows 7 drivers

[Digitoxin]

Whenever I launch the HP Solution Center using the new Windows 7 drivers for the Photosmart C5280, an Adobe Flash Player 10 dialog pops up with the following error.

TypeError: Error #2007: Parameter text must be non-null.
 at flash.text::TextField/set text()
 at src.BannerWindow::GenericBannerWnd/IsSmallerFontReq()
 at MethodInfo-8268()
 at Function/http://adobe.com/AS3/2006/builtin::apply()
 at mx.binding::Binding/wrapFunctionCall()
 at mx.binding::Binding/innerExecute()
 at Function/http://adobe.com/AS3/2006/builtin::apply()
 at mx.binding::Binding/wrapFunctionCall()
 at mx.binding::Binding/execute()
 at mx.binding::Binding/watcherFired()
 at mx.binding::Watcher/notifyListeners()
 at mx.binding:ropertyWatcher/eventHandler()
 at flash.events::EventDispatcher/dispatchEventFunction()
 at flash.events::EventDispatcher/dispatchEvent()
 at mx.core::UIComponent/dispatchEvent()
 at src.BannerWindow::GenericBannerWnd/set _stxOfferDes()
 at src.BannerWindow::GenericBannerWnd/set OfferDes()
 at MethodInfo-6715()
 at Function/http://adobe.com/AS3/2006/builtin::call()
 at mx.binding::Binding/innerExecute()
 at Function/http://adobe.com/AS3/2006/builtin::apply()
 at mx.binding::Binding/wrapFunctionCall()
 at mx.binding::Binding/execute()
 at mx.binding::Binding/watcherFired()
 at mx.binding::Watcher/notifyListeners()
 at mx.binding:ropertyWatcher/eventHandler()
 at flash.events::EventDispatcher/dispatchEventFunction()
 at flash.events::EventDispatcher/dispatchEvent()
 at mx.core::UIComponent/dispatchEvent()
 at SCMain/set globalData()
 at SCMain/LoadExtendedInfo()
 at Function/http://adobe.com/AS3/2006/builtin::apply()
 at flash.external::ExternalInterface$/_callIn()
 at <anonymous>()

[Frame25]

I have exactly this problem as well. I run Win7 Ultimate 64-bit, have the latest Flash 10 player installed, have the brand-new 64-bit Win7 driver and HP Update, and every time I launch the Solution Center I get that same Flash error. This is a bug in the ActionScript and as an occasional Flash developer myself, I know this is clearly a failure to test on enough platforms. This should be very easy to fix, and if it isn't very quickly I'd be surprised.

[Frame25]

I was wrong. This hasn't been fixed, and there seems no plan anywhere for them to fix it. Thanks, HP. I won't be buying your crap again.

[dbeusee]

I didn't have this error until I installed some recent flash 10 update.

[gabj]

I wanted to share my experience, hope it helps others.

I purchased my HP Pavilion dv4-2167 on March 15 with Widows 7 professional installed. I installed my two and a half year old HP Photosmart C5280 All-in-One printer on the 18th. From the HP website I downloaded PS_A10_02_NonNet_Full_WIN_130-140.exe and printed the 153 page Users Guide plus a few other items. About one week later Adobe Flash Player updated and the printer quit printing. I plugged it in to my five year old Dell computer and it still works great.

On April 6, after I had attempted all the solutions I found on the HP website including uninstalling it and attempting to reinstall it, I got the error code: 26955630. I sent HP an e-mail attempting to explain my problem. Within the next few days several e-mails were exchanged with no resolution.

My most recent message was sent on April 10 with what I believed was all the information that was requested. Including the service number I did not receive any message other than the automatic one after that.

After reading several posts about similar problems others had, I uninstalled Adobe Flash Player and my AIO printed. I re-installed Adobe Flash Player and both it and the printer work.

[SophiaS]

to look into this, I'd like to know which software version you have.

Do you have version13?  The latest from your product page?

Photosmart c5280 software link

[JLOPEZ]

I too have this very same problem. The only difference is that I have the HP Photosmart C4200 series All in One. I've looked everywhere for a solution and nothing.

HP, please help, the error is very annoying, and I am about to abandon HP products if I can't find a resolution to this soon. Thanks.

[JLOPEZ]

Oh and just so you know, I've got all the latest software version updates for this. Both from Adobe and HP.

[SophiaS]

could you please confirm that our HP Update for Solution Center did properly upgrade?

please go here, and see if this patch updates our Solution Center to v13

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77737-1&lc=en&dlc=en&cc=us&...=

Please let me know if you already had the v13 update.

Hope this helps.

[Frame25]

This problem seems at last to have been solved. I am still very unhappy with the length of time it took to fix what is, imho as a programmer, a simple problem.