Photosmart Essential 3.5 & Win 7

[Shipton]

Does Photosmart Essential 3.5 work with Win 7? I have a Officejet 8500 Pro A909N. When I launch Photosmart I get a User Account Control Window asking if I Want To Allow The Following Program To Make Changes To This Computer.

Program Name:hpqse.exe.dccdd171-c13c, ect., ect.

Verified Publisher:Hewlett Packard

File Origin:Hard Drive On This Computer

 I click yes and it opens the Photosmart Home Screen and then I get a window saying  this program has stopped working please close.

Also when I try to scan fron The Solution Center Software I get aHP Scanning error: message stating that some of the software may not be working properly, ect.

 I have installed and uninstalled the software many times. Upgraded to Win 7 64 bit, downloaded patches from this forum to no avail. I spent part of yesterday texting with tech support to get the HP Solution Center software to sort of work. It would be great if the software provided for a new printer would work properly. It never worked with Vista 64 bit. This is the only reason I upgraded to Win 7.

[Vidya]

You can try performing the steps mentioned in the Microsoft document to resolve the issue:

http://support.microsoft.com/kb/975891

[RandomRabbit]

Try following the third post at this page. You need to uninstall/patch/reinstall. Photosmart Essentials from Vista will not work in Windows 7 as far as I know. You can download windows live photo gallery, and I believe it gives you the option during the install of version 13.

[goes2eleven]

There is a new software release for your printer, version 13.0 for windows 7 64bit.  It will include a new version of Photosmart Essentials with it. Have you tried to uninstall the old software and put the new software on?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77031-1&lc=en&dlc=en&cc=us&...

The original software that came with your printer was version 12.0 and did not support windows 7.  Version 13.0 does.

let me know if that helps.

- GOES211