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Re: Photosmart says to uninstall Image Zone, I don't have Image Zone! (726 Views)
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Student
organizer
Posts: 1
Registered: ‎05-17-2009
Message 1 of 2 (737 Views)

Photosmart says to uninstall Image Zone, I don't have Image Zone!

My computer crashed and I am trying to get set up on a new computer. My new computer runs on Vista (the old one was XP).

 

I downloaded and installed the software for my HP 3180 All-In-One printer/scanner/copier, using the Vista compatible selection from the HP Website.

I had a also download a patch to get the scanner funtion to work on my new computer, becuase it is a tablet PC.

 

When I launch Photosmart, it begins to load my pictures, but then it tells me that it has stopped working and has to close. The solution it offers is that I need to uninstall HP Image Zone and then download and install HP Photosmart Essential. 

 

I went to the Control Panel and checked the programs and there is no evidence there that I have Image Zone on this computer, so I have no clue how to uninstall it (that is where the message from HP told me to go to uninstall, and it's also where I would have gone if doing it on my own). Also, the software that I DID download and install IS ALREADY Photosmart Essential.

 

Any ideas?

 

Thanks,

-cynthia

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Provost
erico
Posts: 19,434
Registered: ‎01-07-2009
Message 2 of 2 (726 Views)

Re: Photosmart says to uninstall Image Zone, I don't have Image Zone!

In the search box (above the start button) type msconfig. Take a look in Startup. If you see Image Zone in the list with a checkmark in the box, uncheck it. Select Apply and then OK. If Vista requests a restart agree to it.


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