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07-08-2011 01:00 PM
I have a new Sony VAIO windows all in one desktop with the touch screen feature. I installed the programs from the provided disk for the D110 and it worked fine! When I reboot the computer and try the Solution Center, it fails with the foowing message: HP Solution Center cannot run because your device installation is not complete. NOTE: this is a wireless install. works on my other comuters!
I have uninstalled and re-installed the software several times with the same results. I even removed NORTON from my machine and tried installing without NORTON, still the same results. My VAIO cannot see the printer. I checked the drivers and found an HP driver along with a WSD Print Device driver - both indicate the device is working properly.
What can I do?