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09-19-2011 06:08 PM
I can't scan from my printer to my computer. I did a diagnostic and it failed on the WIA scan. On the printer it says it doesn't recognize the OCR or it lost a connection but I have it connected with a usb. Can I download a new driver for it or do I have to do a full factory restore? I looked online at forums where other people have the same problem and that was the only solution I found.
I have an HP Pavilion dv7 laptop and an OfficeJet 6500A. I would really appreciate a solution to this.
09-21-2011 02:30 AM
Hope you have install the full soltuon.
To make, Scan to PC works, you have to eable "Activate Scan". Go to hp software ->Scan->Activate Scan. and make sure it is enabled. Once you do that, go to printer and do scan.
If that doesn't work, try to do scan from PC. There is scan application from hp. You can find it in program files-> Hp. or on desktop, launch it and see whether you able to scan from there.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
09-21-2011 06:45 AM
I have already done all of that. The problem is with the WIA. I would like to know if there is a driver available that I can install or if there is something else I have to do to make it work.
12-07-2011 02:40 PM
I have the HP 6500A Plus and a HP WINDOWS 7 laptop, and the scan function stopped working properly after a year, and I had the exact error messages you did. I could not scan to computer. It took me two days to find the solution. The WIA, or windows image acquisition wasn't running. Before you begin, if windows fax and scan is also disabled, go to control panel and click on PROGRAMS, then click TURN WINDOWS features on and off within Programs and Features. If windows fax and scan is working skip this step. Under PRINT & DOCUMENT SERVICES, make sure that two boxes are checked: INTERNET PRINTING CLIENT AND WINDOWS FAX AND SCAN.
Here is the sequence to activate WIA:
Click or press windows icon or start at lower left bottom:
In the search box type SERVICES, THEN ENTER. When the screen appears click on SERVICES (LOCAL) in the left column.. When this opens scroll down to WIA, it should be on AUTOMATIC AND RUNNING, and if possible start it. This is what I could not do, as I kept getting error message 1068. But I learned there are 2 other services that WIA needs to function properly. ALL THREE HAVE TO BE STARTED AND ON AUTOMATIC.
Scroll down to : REMOTE PROCEDURE CALL, THEN SHELL HARDWARE DETECTION, see if they are STARTED or on AUTOMATIC. When I activated the shell hardware detection I went back to WIA and it started, and I no longer got the error message. This last one is the one that solved the enigma, and the Scan to Computer worked immediately, as did windows fax and scan. Take your time as I did, as I am not a computer wizard, and it should solve the dilemma.
12-21-2011 09:11 AM
Hope this helps google search - Windows Fax and scan won't work; WIA drivers needed; won't scan using windows fax and scan
For those who's fax and scan won't scan. It's not a printer issue. It's a windows settings issue. Don't worry about what printer you have, just do what he says in this thing and your problem will be solved.