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Scanning for Officejet Pro L7800 (193 Views)
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TerryRetter Student
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TerryRetter
Posts: 1
Registered: ‎05-22-2012
Message 1 of 2 (193 Views)
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Scanning for Officejet Pro L7800

‎05-22-2012 12:03 PM

My scanner stopped working.  Diagnostics said the driver was corrupt.
I removed the driver and reinstalled - no change

I removed all of the printer software and reinstalled - no change
I followed the suggestions of the diagnostic software and reinstalled using that service - still no imaging

I removed everything to do with the L7780 and reinstalled from a new HP download and the imaging still does not connect.
Not sure what to do next other than buy Lexmark or other printer.

 

Anyone have a suggestion on how to get the imaging software or hardware to work?

 

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Distinguished Professor Distinguished Professor
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SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 2 of 2 (182 Views)
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Re: Scanning for Officejet Pro L7800

‎05-24-2012 03:53 PM

Hey Terry. Sorry to hear your having trouble. Try running the HP Print & Scan doctor to start to see if it can resolve the issue for you. If not post back with any error codes it provides and we can go from there. 

 

Good luck!

SeanS

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