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03-21-2012 06:16 PM
I am trying to tackle the Photosmart 2610 first since I was able to find one and install it to see if I could work around the problem.
I will then look into the Officejet 5510 to see if that one will have a simular fix.
I work for HP
04-11-2012 05:16 AM
I am having the same issue with my Officejet 6210 All-in-one. Is there a solution other tan uninstalling the MS security update?
04-24-2012 08:22 AM
Also seeing this same issue with a PhotoSmart C5180 All in One running on XP Pro, SP3. Un-installed the device, downloaded the latest version from HP's site:
2009-08-15 , Version:7.0.2, 506.97M
After re-install, still seeing the error. Is there a later version of the software for this printer that resolves this issue with the .Net patch?
07-03-2012 08:30 AM
Here is the work-around. When scanning a document or photo or picture, set the output to "save to a file", then save the file as a .PDF or .DOC, whatever, anything besides a .TIFF. You will then be able to use the document viewer to review and manipulate the file. The MS security update ActiveX controls don't let you render into a .TIFF directly to the document viewer. This way you can scan and still keep the security update.
07-03-2012 12:21 PM
Thank you for your assistance. I really do appreciate it.
But - HP scanning gives three save options: TIFF, TIFF compressed, and PDF. If I save a document as a TIFF or TIFF compressed, then I have numerous options for modifying it using the Save As feature in Document Viewer. However, if I save it as a PDF, I'm done; I cannot shrink the file or convert it to a different file type. File size is important to me. Here's an example:
I scanned to file a single page with some text on it. As a TIFF, the document was 3.58 MB. As a compressed TIFF, it was 140 KB. As a PDF, it was 99 KB. I can't do anything more with the file when the sanner saves it as a PDF. But with both the TIFF and TIFF compressed versions, I can use Document Viewer to save it as a 1-bit PDF, file size 16 KB.
08-27-2012 06:06 AM
I resolved this problem by:
1.) Downloading gc_w01_ENU_NB.exe (351MB) from the HP support website (hold off on installing just yet),
2.) Completely uninstalling all of the the HP 5500 drivers and programs using the HP uninstall program,
3.) After successfully uninstalling the old software, install the new drivers and programs.
This is not a new driver as the HP PSC, HP Photosmart, and HP Officejet Readme has a date of May 5, 2004 and the HP driver in the device manager is version 184.108.40.206 dated 4/18/2001. The HP Update program finds no more recent version of the HP 5500 drivers.
08-28-2012 06:20 PM
Wish I was so lucky.
I see other threads where this has not been the solution & did not fix it for me.
Is someone still working on a fix for this?
08-28-2012 08:35 PM - edited 08-29-2012 07:49 AM
OK , guess third time is a charm. After uninstalling .net framework 1.1 - I uninstalled & reinstalled the full feature suite & now the Document viewer is working.
Earlier today after installing the Photosmart FFS Windows immediately installed .net framework 1.1 & two updates. Thought it a little curious @ the time that those updates would come right after installing the HP printer suite.
Since the .net framework 1.1 windows update had already downloaded had to follow these procedures found on the microsoft answers forum to delete the download & rerun windows update then hide the update (just in case someone else needs to know).