Vista Duplex Solution - Back Page Upside Down

[Bob_Headrick]

Hi Greg -  

I will send ou the patch but you need to send me an email (to bobh@mvps.org) with "Vista Duplex Officejet 7310" in the subject line.  See the first post in this thread.

Regards,

Bob Headrick, Microsoft MVP Printing/Imaging

[Paul_M]

Just installed the patch for the Officejet 7310 on my Vista 32 OS.  The directions Bob sent were straight forward and I had the patch installed in just a few minutes.  The patch works great.  No more upside down back pages.

Thanks a lot Bob!!

[candaceem]

I have a 7410 All-in-One wireless on a network with 1 computer using Vista. 

I kept getting the 2nd page upside down when duplex printing.

I just installed the patch that Bob H sent to me and it works like a charm! 

Thank you for all your hard work, Bob.

Hope there is a way to post this patch to the Vista (printing) forums, too.

With gratitude,

Candace

[woppo]

Thanks to mr Headrick's patch file my HP Photosmart 2713 works in duplex again after upgrading to Vista. Clear instructions and simple actions. Thanks for the quick reply too.

[MEMiller]

Bob sent me his patch & it worked on my HP8250, which has had this probem since I installed it on our new Vista PC.  I am SO relieved and pleased after 10 days of fruitless emailing back & forth w/ HP Email Support. Wish I would've looked here first. THANKS SO MUCH, Bob!  Not sure how to do the kudos thing yet, as this is the first time I have posted here, but I will.

I have emailed him with one follow up problem, & will also put it here in case someone else might have encountered this: I am now unable to set the default printing preferences. I go through all the usual steps in Control Panel/Printers & it seems to work, but when I go back in, or Print from an ap, it still has all the "factory defaults". Compared to the original problem this is small potatoes as I can set them each time I print, but I know it really should just work right!

[Lukas]

It works perfect! Thanks!

[ClarkS]

Dear Mr. Headrick,

My problem was different than upside down printing; My OfficeJet 7130xi wouldn't print duplex at all with Vista SP1.  However, I applied the patch you so generously provided, and rebooted before I tried the fix.  (Also, I chickened out and renamed the hp*.bud files rather than deleting them).

Bottom line, duplexing worked - right side up - on the first try.  The obvious question: why couldn't HP have provide patches?

Thank you very much; I was close to buying a post-Vista MFP before your patch.   (BTW: This is my first post to a forum, so I hope I do it correctly).

Clark

[Wray]

Such a simple solution which required such intimate driver knowledge to solve. Thanks very much for providing this patch.

When I looked at the GPD file (it is a text file) it appears that most of your modifications were deletions of lines which restricted duplex functionality.

I can only partially fault HP for this debacle. It is mostly Microsoft's issue, since they provided the driver and probably the licencing issue which one other poster alluded to is the real issue here. Many of these printers described here (at least mine) are old printers that were introduced with XP when HP provided the driver. Product lifecyles are short and I have no doubt that most of these products are in their 5 year end of life support cycle. HP generally does not invest any money in modifying anything for products in their end of life unless you're a premium support customer (paid - just like Microsoft in fact!!). If your product was only available after Vista was introduced it might be a different story if HP provided the drivers.

The reason I say it is mostly Microsoft's issue is that when they take on the responsibility of providing a driver, it should be they that fix it. But my sentiments are much deeper than that. I have been a Microsoft proponent since they first came out with Windows. However when they introduced Vista and forced me to upgrade hardware and buy new software (multiple programs I paid good money for do not work), their ego at assuming everyone would bow their heads and comply angered me to the core. I have given up ever trying to upgrade my laptop and have an unused copy of Vista sitting on the shelf now. It is little wonder that Vista has failed so miserably in the corporate world. I'm an independent contractor and I haven't found anyone that I have worked for that has voluntarily switched existing PC's to Vista.

So I would say that anyone that continues this thread on hopes that there will be an official fix is a wishful thinker. There are issues with Vista that affect me daily that I now am certain Microsoft will never address especially with Windows 7 on the horizon.

Ok I am biased. While I haven't worked for HP for 6 years, I worked for them for 23 years and for a supported product where HP was providing the drivers, a problem of this scope would have been unlikely to have remain as it has for 2+ years. (then again I could be wrong, I never worked in that division).

[PierreB]

Thank Bob,

    Success on a Officejet 7410 under Vista Ultimate SP1.

[Bob_Headrick]

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Wray wrote:
[snip]

I can only partially fault HP for this debacle. It is mostly Microsoft's issue, since they provided the driver and probably the licencing issue which one other poster alluded to is the real issue here. [snip]

The reason I say it is mostly Microsoft's issue is that when they take on the responsibility of providing a driver, it should be they that fix it. [snip]

Ok I am biased. While I haven't worked for HP for 6 years, I worked for them for 23 years and for a supported product where HP was providing the drivers, a problem of this scope would have been unlikely to have remain as it has for 2+ years. (then again I could be wrong, I never worked in that division).

---

Well, a few corrections to your post:  HP actaully supplpied the driver.  Microsoft does not write the printer drivers, they are provided by the printer manufacturers.  The patch I supply was actaully written by an HP engineer. Microsoft does have testing requirements to provide a WHQL certified driver that make releasing updates perhaps more expensive.

HP has changed a bit since you left (and since I retired 3 years ago after 29 years) and I can assure you that the problem has remained and is in HP's hands to correct.  The one bit of good news I have seen is that the fixes are in place in the Windows 7 beta, at least for the Officejet 7410 and Photosmart 2610 I use here.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging