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05-10-2012 04:29 AM
My HP Laser jet CM2320nf MFP worked fine with my old computer using Windows XP Professional, however when using the same printer with my new computer using Windows 7 does not work correctly. The problem is that it will not print color when using Word, Excel or Quicken. It will print in color with other programs. I have reloaded drivers several times which has not helped.
Thank you for any help that you can provide.
05-11-2012 01:39 AM
run the clean heads program,,nothing else,uninstall and reinstall printer driver.and if this dont work,make sure that the little tab on the bottom of the color cartridge is removed.
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