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Windows 7/Photosmart 2610xi (1654 Views)
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hatch Top Student
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hatch
Posts: 5
Registered: ‎12-01-2009
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Windows 7/Photosmart 2610xi

‎12-01-2009 11:31 AM

I just bought a new laptop with Windows 7 and am trying to install my HP Photosmart 2610xi to get my printer set up again. I downloaded te driver that is compatible with Windows 7 and now I can print but am not able to download my HP director, Image Zone or Document Viewer.  Is there anoter download I am missing or a patch?  The CD that came with the printer will not work with Windows 7.

 

Thanks!

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Dean Dean
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Bob_Headrick
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Registered: ‎11-17-2008
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Re: Windows 7/Photosmart 2610xi

‎12-01-2009 11:44 AM

hatch wrote:

I just bought a new laptop with Windows 7 and am trying to install my HP Photosmart 2610xi to get my printer set up again. I downloaded te driver that is compatible with Windows 7 and now I can print but am not able to download my HP director, Image Zone or Document Viewer.  Is there another download I am missing or a patch?  The CD that came with the printer will not work with Windows 7.

HP Director and Image Zone have been replaced with Solution Center.  Did you download the full featured Windows 7 driver available here?

Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<----   If my answer was helpful please click the "Kudos" star to say "Thank You".
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hatch Top Student
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hatch
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Re: Windows 7/Photosmart 2610xi

‎12-01-2009 12:21 PM

Tried to download again using the download button you provided but am getting a screen that says internet website not available so am not getting to the "run" screen.  Do I need to type in the website manually?  Have had some issues with certain websites, not sure why.
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Dean Dean
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Bob_Headrick
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Re: Windows 7/Photosmart 2610xi

‎12-01-2009 12:39 PM

hatch wrote:
Tried to download again using the download button you provided but am getting a screen that says internet website not available so am not getting to the "run" screen.  Do I need to type in the website manually?  Have had some issues with certain websites, not sure why.

Click on this link, select save file, then run it when the lengthly download completes.

Bob Headrick, Microsoft MVP Windows Expert - Consumer.
<----   If my answer was helpful please click the "Kudos" star to say "Thank You".
        If your problem is solved please click the "Accept as Solution" button ---->
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hatch Top Student
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hatch
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Re: Windows 7/Photosmart 2610xi

‎12-01-2009 12:45 PM

thanks, running the dowload now.  I'll let you know if this works.
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hatch Top Student
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hatch
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Re: Windows 7/Photosmart 2610xi

‎12-01-2009 02:58 PM

Dowload went fine but when I ran the program, there was "fatal error on installation" error.  I had to reboot and can print and get into the HP Photosmart icon but when I access the HP Solution Center, it tells me the installation is not complete.  I've tried to unplug the USB, turn the printer off and on and re-run the download.  Any suggestions?  Not sure what the Solution Center contains or if this is something I have to have.
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