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03-21-2012 06:47 PM
Plarab, Thank you for your suggestions.
With the help of the various posts on this site I was able to install the Vista software (32 bit) and the printer is now working.
At this time, my position is that HP has turned out to be a AWFUL, HORRIBLE, UNRELIABLE, IRRESPONSIBLE and certainly corrupt company that is unwilling to support its products. This is also true for products which are within the warranty period. The facts speak for themselves, all that HP care is to sell the product and forget the customers/victims
The helpful people on this forum have spent and wasted time in order to make the Laserjet 3600 functions in the Win 7 environment. This highly corrupt HP seems to be run by a bunch of self serving, highly paid, irresponsible bean counting executives. It appears that these executives only care it to sell, sell, sell and hell with the customer. Somehow it reminds me the practice of used cars sales only less honest.
Over two weeks ago I wrote the HP’s CEO Ms. Meg Whitman and complained. So far HP has not replied. They do not care and very likely are unable to justify their lack of support for the Laserjet 3600 in the Win 7 environment. Possibly, the current executive management policy is:
Find the victims (customers), sell the product and forget about any customer care.
Since my product I not longer within the warranty, there is little that can be done against this giant corrupt operation. However, the saying: “The pen is mightier than the sword” certainly applied here. I fully intend to publicize this issue. Possibly some responsible individual at HP (if they have any) mat read the postings in this forum and remedy the situation.
In the mean time, I am proud to say that I have been able to persuade several clients and friends not to buy any HP products. If more people were to do this with their friends and clients, HP will feel heir irresponsible practices on the bottom line.
03-29-2012 05:41 PM
Hi HP victimes,
If anyone doubts that HP does not care about it's customers, please consider my failed effort to get any positive action from the DISHONEST HP's customer NO care.
On March 4, 2012 I wrote a letter to HP's CEO Ms. Meg Withman, see copy below. As of March 29, no one from HP has replyed. Clearly, HP does not care and they do not have any intention to remedy their none existing customer care and their highly unethical business practices. Without a doubt, all HP cares is to sell the product and **bleep** the victimized customers.
In my previous postings, I promised to post my letter to the CEO. Clearly, the current cultrue at HP issell the products,take the money, ignore the customer, no support and the hell with the victims.
Way to go HP, you have created a once great company into a dishonest corrupt corporation. Do you expect any repeat business?
The only way we can prevail if more people do write to these shamless crooks, ie. HP.
March 4, 2012
Ms. Meg Whitman, President and CEO
Hewlett Packard Company
3000 Hanover Street
Palo Alto, Ca. 94304-1185
Dear Ms. Whitman,
Many people still remember when the Hewlett Packard Company (HP) delivered high quality products and customer care was second to none. Unfortunately, these days, HP’s products are of poor quality and customer support no longer exists. It seems that HP has taken the approach to promote, sell unreliable products, and subject its customers to suffering due to non existing support.
I am writing here specifically about the HP Color LaserJet 3600n. I purchased a 3600n and used it without a problem with Windows XP PRO. A few weeks ago I upgraded to Windows 7, and was appalled to find out that HP does not have Windows 7 drivers for this printer. This is a relatively young product which is still available new from various sources. Unfortunately, HP has found it proper not to provide Windows 7 drivers for this printer. The HP Laserjet 1320 is much older printer and HP does provide Windows 7 drivers. Who are the HP bean counting, selfish and immoral executives who prevented the creation of Windows 7 drivers for the LaserJet 3600?
A quick Internet search revealed that HP’s highly irresponsible and probably dishonest refusal to provide the necessary drivers has left many Lasejet 3600 users with useless printers (to large to be paper weight). Clearly, HP does not care and probably expects these users/victims to spends additional funds and buy new printers. This may happen, however rest assured that they will not buy any HP products. Why should anyone buy a deficient product from an arrogant customer unfriendly HP that does not care to support its current products it sells? Published customer satisfaction surveys routinely place HP at or near the bottom of list.
My personal experience with HP products has been dreadful at best. Two laptops failed shortly after purchase and within the warranty period. One had to be returned to HP twice but only after the problem was elevated to the company President. HP demanded payment in order to repair the second one. The computer was repaired under the warranty terms but only after again involving the company president again. The built in camera in my nephew’s laptop failed during the warranty period was never fixed by HP. My nephew attempted several times to have the camera repaired. Each attempt was blocked by HP staff with a great variety of ‘referrals’, to other people, some in foreign countries and exceptionally long ‘phone wait’ times. Each HP person passed the buck to someone else, some with heavy unintelligible foreign accent.
Another horrific experience was with the HP IPAQ 310 GPS, now defunct. The software was extremely inaccurate and provided zip codes and location which were up to several miles away from the actual position. HP refused to correct the problem and referred me to the software company. I purchased the GPS from HP, not the software company and it is HP’s responsibility. HP ‘solved’ the problem by dropping the product and again leaving many users with deficient nearly hopeless products and no support. The software company expected substantial payment for the correct software. After these experiences, I purchased competitive products with very good results and customer support. HP probably lost more than the cost of fixing the faulty products especially since many other probably also purchased competitive higher quality products.
These are my terrible experiences. No doubt, there are many more HP victims which were/are subjected to similar abuse with similar and different products. Does HP pride itself for ignoring problems and abusing unsuspecting customers? Clearly, this seems to be the case.
I am fully aware that most of these issues were created by executives which preceded you. These executives have done substantial damage to the company and created ghastly relations with customers. However, this does not minimize the plight and victimization of the present HP product users. Regrettably, the Internet postings suggest that there is no indication that the situation is improving. I have not posted my experiences on the Internet at this time, but am almost ready to do so. You may wish to check the Internet for yourself.
If the late Messrs William Hewlett and David Packard were alive today, they would not tolerate this customer abuse. Under their leadership HP’s customer care could not be matched. This care and product quality is what made the company successful and respected. Now, much of the former customer loyalty and good will is being demolished by the current low quality HP products and abysmal or no customer support policies. You may wish to have a realistic, impartial and honest survey about customer satisfaction with HP products. No doubt, you will find that my views will agree with many HP victims.
Is this HP’s long term business and customer support plan? It certainly appears to be so.
At this time, my decision is that any future purchases will be any product but HP. Unless I can see definite positive customer care improvements, I will not recommend HP products to any of my clients, friends and relatives.
Thank you for your consideration.
04-09-2012 09:13 PM
In the past few weeks I have posted a few notes about the highly dishonest and corrupt HP. After posting my letter to Ms. Meg Whitman I received an email from the Executive Public Relations office with offer to help.
Some of you may recall one of President Ronald Reagan’s words about the size government.
He said: “one of the scariest things one can hear is, I am form the Government and am here to help”. The same applies to HP when they offer to help – it is fraud.
I was offered help in the form that someone will contact me within 24 – 48 hours. There was no word what that someone will do or not do. My speculation was that that someone would be a spin master offering many excuses, lots of corporate BS but no solution to the software and drivers for the Laserjet 3600n and Windows 7. I was wrong by expecting to much from the corrupt HP policies. Over 96 hours later, not one from HP contacted me.
There is little doubt at this time that the highly dishonest and very corrupt HP probably has intention of not doing anything about providing the necessary software and drivers. HP has turned out to be one very fraudulent disgusting company that simply does not care about their customers. All they care is to sell the product, take our Dollars and screw the helpless victims. How else can their irresponsible action be justified? They are a bunch of CROOKS!!
Many of us have wasted numerous hours tackling this problem. The value of our printers has probably declined very significantly. Who would like to purchase a printer without software and drivers? How about our significant investment in toner cartridges that will be useless? Clearly HP’s strategy of punishing it’s victims is successful. Once we move to Windows 7 and possibly 8, these printers become useless. To big for a paper weight and not good as boat anchors. True, the Vista software may work, but it has some problems. I believe that now it is time to have the corrupt HP ‘participate’ in our losses.
Pending some unexpected miracle which will transform HP into an Honest operation (not likely) I will contact the two computer radio talk shows in the Los Angeles and explain how HP has cheated their customers, now victims and warn the listeners to stay away from HP products. This will immediately expose this corruption to thousands of people. I will write to computer magazines which probably will not publish anything because they want HP’s fraudulent advertising Dollars. Also, I will print a bunch of flyers containing details about the Laserjet 3600 software and other HP misdeeds and pass them to approaching customers at the large
electronics stores. It is possible that some potential HP victims will be saved and not buy their product - HURRAY. This will be justice served. Maybe I will write to the Company’s CEO again. She is probably aware of the scam and elected to ignore it or possibly encourages it. As the saying goes, a fish stinks from the top.
Does anyone have additional ideas?
04-18-2012 08:29 PM
Oh if we could only smote people for their greed!
I'm all for putting my heal way up their greedy %^&(**# because this is not the only printer of theirs that I have that gave me troubles. A couple of 70 cent capacitors and a soldering iron cured my C6180's All-In-One Inkjet problems when the standard answer was try a fresh set of ink carts. At about $45 a set ... what do they think we are ... made of money ... oh yeah they do (and the new carts wouldn't have helped). Greed, that is what is so wrong with much of American business and too many just accept their fate and pay!
I agree with Mort and have said it already in earlier post ... don't pay, vote with your pocket book, switch vendors and say good bye to HP!
04-18-2012 08:49 PM - last edited on 04-20-2012 03:17 PM by SedonaF
Thank you for the reply.. The present day HP is nothing more than a dishonest, greedy corrupt company.
Please see below what I have posted just a little while ago.
Some of you who have attempted to locate dedicated drivers for the 3600 and Windows 7. Regrettably, there are none. HP has not created any. Furthermore, we all have found out that a work around is to use the Windows Vista drivers which does provide some functionality for the 3600 with Windows 7.
I did not just accept this HP abuse without making some fuss. I posted in the Forum and wrote to HP’s CEO, MS Meg Whitman. In early April I was contacted by an “Executive Public Relations” hack who promised help. Typical to PR hacks, they are good with spin words and short on actual results. Today, I received an email from an HP Global Support person who confirmed my suspicions that HP will not support this printer for Windows 7. Here are the exact words: “HP discontinued the clj3600 for windows 7 but that won't help of course, the windows vista driver is just a work around that we as technicians found out. But originally we were informed that it cannot be use in Windows 7."
I do apologize in behalf of HP. Since the Windows Vista driver works (most of it) it means that they could have made something.”
Now we all are in the same sinking boat. Very likely our investment in this 3600 color printer will become worthless very quickly. Who knows what will happen when anyone decides to move on to Windows 8. HP has simply abandoned/victimized us and now we own orphan printers.
I for one will not just sit and take it without a ‘fight’. As the saying goes, “The pen is mightier than the sword”. I intend to use the pen (computer) and publicize this matter in any way possible, including calling computer related radio talk shows. I have setup up an email address for that purpose.[Personal Information Removed]. From this address I intend to send details.
If we remain silent, HP will continue to abuse us all. On the other hand, if we all act and flood her office with mail things may change? Lets not just give up to their unethical, dishonest and certainly CORRUPT policy.
07-16-2012 07:43 AM
Yes i agree!!!! ...This office jec all in one 3600 is junk!!! it will not keep its deafault settings so i can never print !!! i have owned this for 2 yrs & it has always done this bought mine in 2010.. and hp gives no info on this!!!....it sets it self to telephone..fax... copy... on the display window....THANKS HP!!!!!...I REALY LIKED YA'LL...BUT THIS IS!! THANKS FOR PRODUCING JUNK!!! & NOT STANDING BEHIND IT
07-25-2012 01:37 PM
Do you think your solution will work for my all-in-one 4300 officejet series (4355)? If so, please explain to this technologically challenged person how to do it! I cannot find a full feature driver so have no scanner etc. Going through the trouble shooter etc their answer is load the full feature driver - but there isn't one on the list! It worked fine on XP, that's why I hope your way will work - just don't know where to start!
Hope you can help (more than HP!!!!!)
07-25-2012 05:13 PM
Thank you for the note. Please allow me to change your opening statement. My version is HP is continuing to punish and victimize its customers.
As I see, installing printer driver has been a straight forward process using the correct and specific drivers. There is no justification for the user to go through extraordinary steps, create a virtual machine so that a relatively recent printer that is still available new (at least when I tried to get drivers) can be used with Win 7.
Here we have a once great company that morphed itself to a dishonest, corrupt and greedy entity that doe not care about it’s customers. These are strong words, however, I feel that they are correct. If you look at my past posting you will see that HP has tried to simply sweep this issue through Public Relations hacks and out right refused to create and issue drivers for WIN 7.
I did post the conclusion of my efforts. Since I promised them to start a major negative promotion campaign against HP, they replace my printer with a newer color laserjet printer at no charge. I strongly believe that more people should fight back and expose HP’s corrupt practices.
10-07-2012 03:15 AM
HP does it best again. No Windows 7 driver for Color LaserJet 3600n! You can fill in the blanks... However, using Windows 7 Professional, I was able to install the XP drivers. Download the XP software and it will run in a virtual XP session. I then added the printer as Windows 7 would lead you to do. The add did not complete correctly--CTRL/ALT/DEL. However, the printer was added and seems to work. Maybe HP and Microsoft are pushing the more expansive Windows 7 Professional.