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05-02-2012 04:05 PM
after my machine has been on for a while it goes into energy saver mode all lights turn off with the exception of the power button and I am unable to get the machine to come out of power saver mode what do I need to do>
07-31-2012 10:27 AM
Can you clarify which model Officejet 4500 you are using? Here is the three different models:
08-06-2012 11:29 AM
This document will walk ou through a variety of different steps to resolve this issue:
Let me know how this works for you.
Best of luck!
08-06-2012 12:02 PM
this document talks like I have no power. I have power and my machine works just fine unless I let it go into sleep mode then I have to unplug the printer as the power button will not shut the printer off. The printer will not do anything. It just sits there with the power button lit up but will not come out of sleep mode. I do not know it I am saying something incorrectly but that doc. did not help me.
08-09-2012 12:21 PM
Alright, I would suggest running the HP Print & Scan Doctor to see if it is able to resolve your issue. It will check to see if there is any hardware issues or issues with power. Also be sure the printer is not connected into a surge protector or anything similar. If it does not resolve the issue, post back with any new details and we will continue from there.