hpqtra08.exe lockup issues

[cwlocke00]

hey all, thanks for all the help in advance.

i purchased an officejet 6310, downloaded the newest software/drivers from the HP site, installed/connected the device.  i am running winXP.  now i get an intermittant error on shutdown of my computer.  its seems that during shutdown things hang on hpqtra08.exe.  i hit end now a couple of times and that lets windows finish closing.  i have uninstalled and reinstalled the hp software a few times; the problem still exists.  it does not seem to matter whether the device is turned on or not.  i have not found any way to make the issue occure regularly.  anyone else experience and fix this problem?  thanks again, Chris

[oldbot71]

I have had the same problem with hpqtra08.exe and occasionally with hpste08.exe when I shut down my PC. I have an Officejet L7680 and for a year now, I have been putting up with having to click "End" every time I shut down when a dialogue box pops up for one or both of these routines. It's a nuisance so I would really appreciate it if anyone has an answer on how to fix this. By the way, it happens on my wife's PC also as we are both networked to the printer, and we both run XP-pro.

[Bodie08]

I also have this problem and have had it for over a year. 

I'd have to say that though hpqtra08.exe hangs my windows xp shutdown intermittently that cadence is about 8 out of 10 times.  With more of the family using the computer (with less patience or skill to kill the process) getting this fixed is more important.  Interesting that i can find similar complaints back to 2005 on a different HP community board.  4-years and no resolution? 

[kyra]

Try to perform the below step and check for the result:

Click on Start >> Run.

Type "msconfig" without quotation and hit enter.

Click on "Startup" tab from the System configuration utility.

Uncheck "Digital Imaging Monitor" and click on OK button.

Restart the computer.

Check for the result.

[Bodie08]

Thanks.  Before I try this what exactly am I disabling?  Is this simply disabling the status monitoring and as such i still have all other print/scan functionallity still enabled?

[DexterM]

You're disabling the HP DIM icon that appears in your System tray. im 90% sure that you'll face problems scanning if the DIM is not running. However, if you want to start hpqtra08.exe(HP DIM) manually, then you can find it under C:\Program Files\HP\Digital Imaging\bin.

also, i suggest you try adding hpqtra08.exe to your firewall exceptions list and see what happens.

[Bodie08]

Thanks for the pointers.  I did try the steps outlined for msconfig/System Configuration Utility.  No matter what I did XP rejected the setting to disabled (uncheck) of the Digitial Image Monitoring upon reboot/restart.    System Configuration Utility came up with a message  of Diagnostic  or Selective Startup mode, told me to choose the Normal Startup mode on General tab to start Windows normally and to "undo the changes you made using the System Configuration Utility."   I tried this several times with the same results.

XP/System Configuration Utility will not allow me to uncheck  Digitial Image Monitoring on start up

Though I was hesitant to lose the network scan capability I did want to try. Alas this does not work for me.

An interesting new piece of information for HP or others is that XP *seems* to shutdown the image monitoring if the printer is turned on.  I need to do some more testing to verify this for sure but with the printer on I have casually noted that XP/image monitoring does not hang on shutdown.  I will try to some conclusive tests with printer on and off to see if I can definitively say there's a different behavior or not.

Any other ideas? 

[kaer]

Exactly the same issue on my L7590. I appreciate that HP employees try to help out, but this is just simply not good enough.

Disable this and that.Had I not wanted the functionality I would not have bought it in the first place.......

Come on....this must be fixable for a organisation of HP's magnitude......?

[Tinger17]

Do a search on google for this piece of code, and you'll see that the web is littered with complaints about this for the past several YEARS.

I just purchased a J6480 All-in-one and now ALL of my computers are suffering from this shutdown problem since I'd like them to be able to work with this printer.  I like the printer, but the software is TRASH.

I also get a Device IO Notification Window error on shutdown sometimes, and that's also since installing this printer.

 

I've tried disabling the startup via the suggestion made here and it made no difference. I tried to disable the startup of the Imaging service using Manage computer (WMI Service Windows Imaging Acquisition) and still no fix.

I resorted to eliminating the HP Digital Imaging program from the XP startup folder so it's not running at all.  I guess if I have to scan, I need to run it, but for printing, I think I don't need it.   Is there a real fix for this that's worked for anyone?

Anyone from HP found a fix or root cause to this ongoing problem?? 

Message Edited by Tinger17 on 04-06-2009 06:58 AM

Message Edited by Tinger17 on 04-06-2009 07:24 AM

[thomporter]

I have posted a work-around on my blog.  This solution will basically just make windows kill that program on shutdown, instead of hanging up and waiting for you to click "End Task" (or whatever label it might have.)
http://www.thomporter.com/blog/Windows_Tips_and_Fixes/2009/04/20/hpqtra08_shutdown_fix_for_windows

Message Edited by thomporter on 04-20-2009 12:54 PM