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02-09-2009 11:58 AM
hey all, thanks for all the help in advance.
i purchased an officejet 6310, downloaded the newest software/drivers from the HP site, installed/connected the device. i am running winXP. now i get an intermittant error on shutdown of my computer. its seems that during shutdown things hang on hpqtra08.exe. i hit end now a couple of times and that lets windows finish closing. i have uninstalled and reinstalled the hp software a few times; the problem still exists. it does not seem to matter whether the device is turned on or not. i have not found any way to make the issue occure regularly. anyone else experience and fix this problem? thanks again, Chris
02-09-2009 03:23 PM
03-16-2009 10:44 AM
I also have this problem and have had it for over a year.
I'd have to say that though hpqtra08.exe hangs my windows xp shutdown intermittently that cadence is about 8 out of 10 times. With more of the family using the computer (with less patience or skill to kill the process) getting this fixed is more important. Interesting that i can find similar complaints back to 2005 on a different HP community board. 4-years and no resolution?
03-17-2009 06:57 AM
Try to perform the below step and check for the result:
Click on Start >> Run.
Type "msconfig" without quotation and hit enter.
Click on "Startup" tab from the System configuration utility.
Uncheck "Digital Imaging Monitor" and click on OK button.
Restart the computer.
Check for the result.
03-17-2009 09:21 AM
Thanks. Before I try this what exactly am I disabling? Is this simply disabling the status monitoring and as such i still have all other print/scan functionallity still enabled?
03-17-2009 11:15 AM
also, i suggest you try adding hpqtra08.exe to your firewall exceptions list and see what happens.
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04-01-2009 04:43 PM
Thanks for the pointers. I did try the steps outlined for msconfig/System Configuration Utility. No matter what I did XP rejected the setting to disabled (uncheck) of the Digitial Image Monitoring upon reboot/restart. System Configuration Utility came up with a message of Diagnostic or Selective Startup mode, told me to choose the Normal Startup mode on General tab to start Windows normally and to "undo the changes you made using the System Configuration Utility." I tried this several times with the same results.
XP/System Configuration Utility will not allow me to uncheck Digitial Image Monitoring on start up
Though I was hesitant to lose the network scan capability I did want to try. Alas this does not work for me.
An interesting new piece of information for HP or others is that XP *seems* to shutdown the image monitoring if the printer is turned on. I need to do some more testing to verify this for sure but with the printer on I have casually noted that XP/image monitoring does not hang on shutdown. I will try to some conclusive tests with printer on and off to see if I can definitively say there's a different behavior or not.
Any other ideas?
04-05-2009 11:52 AM
Exactly the same issue on my L7590. I appreciate that HP employees try to help out, but this is just simply not good enough.
Disable this and that.Had I not wanted the functionality I would not have bought it in the first place.......
Come on....this must be fixable for a organisation of HP's magnitude......?
04-06-2009 06:56 AM - edited 04-06-2009 07:24 AM
Do a search on google for this piece of code, and you'll see that the web is littered with complaints about this for the past several YEARS.
I just purchased a J6480 All-in-one and now ALL of my computers are suffering from this shutdown problem since I'd like them to be able to work with this printer. I like the printer, but the software is TRASH.
I also get a Device IO Notification Window error on shutdown sometimes, and that's also since installing this printer.
I've tried disabling the startup via the suggestion made here and it made no difference. I tried to disable the startup of the Imaging service using Manage computer (WMI Service Windows Imaging Acquisition) and still no fix.
I resorted to eliminating the HP Digital Imaging program from the XP startup folder so it's not running at all. I guess if I have to scan, I need to run it, but for printing, I think I don't need it. Is there a real fix for this that's worked for anyone?
Anyone from HP found a fix or root cause to this ongoing problem??
04-20-2009 12:53 PM - edited 04-20-2009 12:54 PM