hpqtra08.exe lockup issues

[Tinger17]

I also found a workaround, but this involves a simpler fix.  For my purposes, this eliminated the problem, but changes the way we'll use this AIO.

Basically, remove the program HP Digital Imaging Monitor from your Startup Folder.  (Start-Programs-Startup).  Instead, drag it onto the desktop so you can use it if you really need it, but so far, I haven't noticed any problems with normal printing.

If I need to scan something, I fire up that program first.  A little inconvenient, but for us, printing is the main use so this works reasonably well.

I'd much prefer a real fix, of course, but thought I'd share this alternative for those that mostly print or don't want to edit their registry.  Maybe HP will fix this some day.  Maybe.

Good luck!

[DexterM]

I haven't gone through the previous posts here, but has anyone tried adding hpqtra08.exe into the firewall exceptions list and see if that works?

[Bodie08]

Sadly I may have to resort to this workaround too.   This software adds no value beyond scanning which is an infrequent activity.

HP should simply open source this software to allow others with greater skill and personal interest to make it useful.

[kaer]

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DexterM wrote:
I haven't gone through the previous posts here, but has anyone tried adding hpqtra08.exe into the firewall exceptions list and see if that works?

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Yes. Makes no change

Like someone else said....Try Google the issue..... This is an issue someone at HP should look in to ASAP.

[thomporter]

I've given the program full permissions, it still hangs on shutdown... Still using my reg-fix to resolve the issue for now, but sure would like not to!

[Tinger17]

I just got a good laugh.  After posting here about this software problem I got a survey from HP asking if the forums had solved my problem.

Obviously not, since I'm not so good on reverse engineering their junk software!  

So does anyone from HP actually read these boards??  This cannot, CANNOT be news to them??

[oldbot71]

About a month after posting message # 2 in this string, I downloaded a FREE PC maintenance program called Advanced System Care. It's supposed to have a register cleaner and other tune up features. Unlike most register cleaners advertised, it really is free and you don't have to pay to optomize after it checks your system. It downloads through CNET but access it at www.iobit.com.

Anyway, to the point: Since I activated this program, I have not had a single shutdown hang-up with the two HP routines mentioned in my previous post. It has been a couple of months now so I feel this program really corrected the problem. I am not enough of a PC guru to know what it did, but if anyone else would care to try it, please post the result on this board so I can verify that I'm not crazy.

Good luck.

oldbot71

[eonman2]

I have an All in One C7280. I have the same problems you describe when I shut down my PC. It takes ages and then comes a dialog where I have to click End Now. I have XP Pro too.

But I believe I have important information that no one has yet written in this forum. As far as I see, this error does not occur if my printer is on, only if it is off. Now since I like to power save, I usually turn if off and that's why I have the problem.

I hope HP can post a patch soon.

[Tinger17]

Mine doesn't seem to matter if the printer is on or off, nor should it, given my AIO is wireless.

As far as the reference to IOBIT registry cleaner mentioned here, I tried it, and then installed the HP software with the offending HP monitor in startup.  Sure enough, same shutdown issues as before.  So for me, at least this didn't help the printer issue, but I seem to have gotten a bunch of stuff fixed on my machine, so thanks!

HP??  Where are you?????????  Hello??

[tssfka]

Add me to the list of troubled users.  For me the offending files are

hpqste08.exe
hpgpc01.exe
hpqtra08.exe