job stuck in printer queue

[Rupantar]

I have a laser jet cp1025nw using windows xp and my job is stuck in queue. when i ran HPPDU.exe i got the following error

C:\DOCUME~1\Owner\LOCALS~1\Temp\WERe77f.dir00\spoolsv.exe.mdmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERe77f.dir00\appcompat.txt

something to do with spooler subsystem app

[pcwizard]

Hi Rupantar, 

Run the following utility. 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-101584-1&cc=us&dlc=en&lc=en...

[Rupantar]

Hi. Thank you for replying. However, I have run this program already and the same problem exists. I have a pc. so I installed the printer on my MacBook and got the same results, the job is stuck in the printer. Am I doing something wrong? Please help as I like the quality of the printer. This is a bummer.

[Rupantar]

Hi. Still no luck waiting for reply.

[Rupantar]

ran HPPDU.exe again. everything was fine and sent a test page. and when i went to check printing status it read 'error-printing'. I hope this helps.

[pcwizard]

Hi Rupantar, 

Try running the steps in the document at the link below to reset the printer to default factory settings.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02471640&tmp_task=useCategory&cc=us&dlc=en&lang...

[Rupantar]

restoring factory setting did the trick. printer works now. thank you. just  one more question. prior to restoring factory setting i ran the HPPDU.exe as well as trying other stuff which I can't remember. was it only a simply matter of restoring factory settings? If similar problems occur, is this the immediate solution? love  the printer and thanks for great support.

[pcwizard]

Hi Rupantar, 

It appears that the printer was in a degraded state, and restoring the default settings restored it to normal operation. Glad to hear this issue has been resolved. Have a wonderful day.