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08-13-2012 11:40 AM
I suggest running the HP Print & Scan Doctor to see if it is able to resolve your issue. If it does not resolve the issue, post back with any new details and we will continue from there.
08-13-2012 04:43 PM
I ran the print & scan Dr. I only tried to fix the printing which is fine. I also tried to download the software from the HP site because I can't find my disk. It didn't work. thanks for trying to help
08-14-2012 09:05 AM
Are you receiving any specific error messages? Does Solution Center just not open or is it missing? Also after you downloaded it from the site did it install completely? Just trying to get a better understanding of the issue so I can give you the best instructions to fix the issue.
08-14-2012 06:20 PM
It says the installation is not complete. but when I download it from the site it only goes to checking your computer it stops downloading. So it doesn't finish downloading. I tried it several times but it don't work.
08-15-2012 09:34 AM
Lets run the Scrubber to resolve the installation error we are receiving. Here are the steps you will need to follow:
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
9. Download the full feature software and drivers
10. Run the download to reinstall the printer
Let me know how this works for you. If it does not resolve the issue post back with any new details and we will continue from there.
08-15-2012 05:23 PM
The only files I found when I ran %temp% were 3 of them qt_temp.HP3808, qt_temp.HP7556, qt_temp.HP9028.
thanks again for you help
08-16-2012 02:29 PM
08-17-2012 08:27 AM