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Re: photosmart c309a and ie9 not working (206 Views)
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billthekid Honor Student
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billthekid
Posts: 2
Registered: ‎05-04-2012
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photosmart c309a and ie9 not working

‎05-04-2012 10:33 AM

I have looked at a lot of forums about this subject and can not see an acceptable answers. I have a new HP 520z all in one and a Photosmart Premium Fax c309a printer running wireless.  New computer comes with Windows 7 and IE9.  The printer will not print anything off the web including email, even when I try print screen.  My wife runs Windows7 and IE 8 and has no problems.  I run the HP diagnostic tools and it sez driver conflict.  I install new printer and Windows sez can not install which I bypass.  I see I am not the only person with this problem.  Numerous sites also disclose this conflict.  Help?

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billthekid Honor Student
Honor Student
billthekid
Posts: 2
Registered: ‎05-04-2012
Message 2 of 2 (206 Views)
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Re: photosmart c309a and ie9 not working

‎05-04-2012 02:53 PM

I contacted HP support telephonically and they said there is a problem with IE9 and the Photosmart c309a not printing off the internet and email printing.  There may be others, but that was not mentioned.  So at present the solution is remove ie9 and replace with ie8.  Now my printer works perfectly.  They talked me through it.

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