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psc 2410 printer problems (75 Views)
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thiswontwork Student
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thiswontwork
Posts: 1
Registered: ‎05-04-2012
Message 1 of 2 (75 Views)
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psc 2410 printer problems

[ Edited ]

‎05-04-2012 07:22 AM - last edited on ‎05-04-2012 07:51 AM by Moderator

I have been working (unsuccessfully) with both HP and MS tech's. Each has pointed at each other as the problem. My case number from HP is #6202855684. The last tech I spoke with was sympathetic but could offer nothing other than to upgrade my printer. The previous tech could only offer a $60 tech fee to talk with the next tier support. This is 1/3 of the cost of a new printer. This is ridiculous. Is this what I can expect if I purchase more HP products? 

 

My printer is a PSC 2410 photosmart - [serial number for privacy] - can anyone help me without handcuffing me into buying a new printer. Sign me - a very frustrated HP user 

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Distinguished Professor Distinguished Professor
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SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 2 of 2 (40 Views)
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Re: psc 2410 printer problems

‎06-15-2012 04:45 PM

Hey there. The rest of the community and I do not have access to your case number. Could you explain on what your issue is with your printer?

 

Thanks!

Sean

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