refer to printer documention? will not print anything this error message appears?

[therose]

Refer to printer documentation? will not print, have removed cart. replace, powered on powered off!!!!! UGH!!!!!!!

[Daniel_L]

Hello! Could you please provide more information regarding the issue, such as which product you are using? Any additional information such as the operating system of the computer you're using will be helpful in resolving your issue. Thanks!

[therose]

HP All In One 5280

[therose]

windows vista have had the printer for a few years just ran into this problem sometimes I could adjust the cartridges and it would print now nothing seems to work

[Daniel_L]

Does it only show "Refer to printer documentation" ? Usually, then error will look something like "Cartridge error/scanner failure/any other error. Refer to printer documentation". Also, does this message appear if you insert your old, empty ink cartridge too?

[therose]

Yes it says Refer to Printer Documentation...that's what I said in my first post???????

[Daniel_L]

Try this:

- Open printer and remove both the colour and black cartridges.

- Close the printer and wait for the prompt to install the tri-colour cartridge. 

- Open the printer and install the tri-colour cartridge ONLY. 

- Close the printer and wait for the prompt to install the black cartridge.

- Open the printer and install the black cartridge.

- Close the printer and it should then prompt you to insert paper to perform the cartridge alignment.

This issue may also come from having dirty metal contacts between the printer and cartridge that may need to be cleaned. You can use warm water and ideally a foam-rubber swab/sponge to clean the debris. DO NOT clean the ink plate though or wipe through it.

[therose]

Thank you tried it still not working?

[therose]

Thank you but still not working ! is blinking red and still says the same thing?

[Daniel_L]

Per another poster on the forum:

---

tinuwangiro wrote:

do a semi full reset

combo would be:

•"print photo" + "red eye removal" buttons  pressed together

•printer will not ask you to enter the combo

•release the buttons you pressed then

•press "red eye", "print photo", "red eye" in sequence

•scroll down or right  until you find resets menu

•press ok

•scroll down or right until you find semi-full reset

•press ok

•your printer should turn off, wait for 3 minutes before turning the printer back on

---

If this does not work I would recommend trying a new ink cartridge