Re: 1102w can't connet to wi-fi after upgrade (62 Views)
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Honor Student
Grugsberg
Posts: 3
Registered: ‎02-06-2014
Message 1 of 6 (146 Views)
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1102w can't connet to wi-fi after upgrade

I did a firmware upgrade.

 

After this upgrade printer can't connect to my wi-fi, and when it can - it gets a 169.xxx.xxx.xxx address instead of 192.168.1.xxx .

 

This is not a standalone issue. I've found this topic with the same issue. Topicstarter "resolved" his problem with buying a new router. I would like to avoid that.

 

Please help.

HP
Gemini02
Posts: 2,802
Registered: ‎09-03-2013
Message 2 of 6 (114 Views)

Re: 1102w can't connet to wi-fi after upgrade

Hi Grugsberg,

 

Welcome to the HP Forums, I hope you enjoy your experience!

 

I understand you are unable to get a valid IP address to setup the printer again on the network.

I will be happy to help you.

 

I would reset the printer first to clear out any previous network settings.


Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.

 

Print out a configuration report and make sure the SSID and IP address are cleared.
(hold down the x button and when the printer makes a noise let go)

 

After the reset, disconnect the routers power cable, wait 10 seconds, then reconnect the power cable.

Wait till it's ready.

 

Since the printer software is already installed then I would do the following steps:
Plug the printer back into the computer with the USB cable.
Then go to start, all programs, HP, Laserjet, wireless configuration wizard, follow the steps to setup the wireless.

 

You should be able to print wirelessly now.

 

Hope this resolves your issue.


Thank you for posting on the HP Forums.

Have a great weekend!

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Gemini02
I work on behalf of HP
Honor Student
Grugsberg
Posts: 3
Registered: ‎02-06-2014
Message 3 of 6 (70 Views)

Re: 1102w can't connet to wi-fi after upgrade

[ Edited ]

Hello.

 

Regretfully, I don't have the software you're talking about on my PC.

Here's what I got:

 

 

Where can I download the "wireless configuration wizard" you're talking about?

HP
Gemini02
Posts: 2,802
Registered: ‎09-03-2013
Message 4 of 6 (62 Views)

Re: 1102w can't connet to wi-fi after upgrade

Hi Grugsberg,

 

Thanks for providing that screen shot.

 

You are missing the wireless configuration wizard from the install.

It didn't install properly.

 

I would start over again.

 

Reset the printer.

Disconnect the USB cable.

Uninstall the software from the CD.

Go to start, computer, right click the CD and open, then double click on uninstall from here not from the screen shot uninstall. This way will remove the registry files also.

 

I would turn off all start up programs to make sure there isn't something blocking the printer from fully installing.


Click on start, in the search box type in run, enter, then type in msconfig, click OK.

Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.

 

Then click on the start up tab at the top.
Click on disable all.


Reboot the computer. Restart the router one more time.


Temporarily turn off any Antivirus software.

 

Run the software again but don't connect the USB cable until prompted for the wireless setup.

 

Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab.

Turn the Antivirus software back on again.

 

Let me know if that worked out alright.

 

Thank You.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Honor Student
Grugsberg
Posts: 3
Registered: ‎02-06-2014
Message 5 of 6 (39 Views)

Re: 1102w can't connet to wi-fi after upgrade

Regretfully, the printer stopped working after switching it off and on.

Printer's trying to register in home wi-fi network using 169.254.*.* address and it ignores DHCP server that assignes 192.168.*.* addresses.

It looks that I must do a wireless configuration every time the printer switches off.

How can I fix that?

HP
Gemini02
Posts: 2,802
Registered: ‎09-03-2013
Message 6 of 6 (29 Views)

Re: 1102w can't connet to wi-fi after upgrade

Hi Grugsberg,

 

Thanks for the information.

 

I have provided a document to setup a static IP for the printer to see if that will resolve the issue.

 

Printer Does Not Maintain Wireless Connection. Go to Step six: Assign your HP product a static IP address.

 


If you are still having issues then I would suggest to contact the router company to check these

settings on the router:

 

WPA  key setting need to be on aes to work correctly not tkip.
If 64 bit encrytion then change to 128 bit.
Mutli casting needs to be turned on.
If you have Mac filter you need to give the printer a hardware address from config page.
If it is a 5 ghz network you may need to change to 2.4 ghz.
The firewall on the router needs to be open for the ports for the printer .

 

Let me know how you make out.

 

Thank You.
 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
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