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Chriscic
Posts: 1
Member Since: ‎02-23-2014
Message 1 of 2 (93 Views)

7515 keeps trying to print from photo tray when main tray selected (Mac)?

Just started uing a iMac with the 7515.  It's driving me nuts that it keeps trying to print from the photo tray when I have main tray clearly selected in the print dialog box.

 

I'm trying to insert the picture of the print dialog box, but doesn't seem to be working.  In presets (the second selection box from the top) I've got "Print from Main Tray" selected pretty plainly.

 

Turning the printer on and off does not help.

 

Any help appreciated.

HP Support Agent
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 2 of 2 (69 Views)

Re: 7515 keeps trying to print from photo tray when main tray selected (Mac)?

Hey Chriscic,

Welcome to the HP Forums!

Always the best recommend steps to start off with when troubleshooting with a Mac, is to reset the printing system. Then verify, and repair the disk permissions.

So to start with the reset of the printing system, I have included the document 'Macintosh: Resetting the Printing System in Mac OS X'. Please select your version of Mac, and follow through the steps. If you have Mavericks, you can follow the steps for OS X v10.8. Also, please do not re-add the printer just yet.

After the reset of the printing system, you will need to complete the verify, and repair of the disk permissions. I have included the document 'Disk Utility 12.x: Repair disk permissions'. For step three when it asks you to select a disk, please select your hard drive. Once the repair has completed, please restart the Mac.

After the Mac has restarted, you can now add the printer back into the print queue. The try to print. Are you still experiencing the same issue? Or are you able to print from the main tray?

If you do require further assistance, please let me know the version of Mac OS X you are running. If you need it, I have included the document 'Finding your OS X version and build information'.

Looking forward to your reply. :smileyhappy:

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Lil_Lisa27
I work on behalf of HP
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