After Windows 7 upgrade - Printer is installed but nothing Prints

[thedexter]

Hello,

I have the same issue, with a brand new OS.

New Dell PC

Win 7 Home Premium 64bit

Deskjet 710C

Installed printer without any problems but then - no printing.

Gone through all the microsoft Update,  remove driver (even though this is for updates...), etc stuff.

Nothing helps.

hope you can!?!

Thanks

D

[Bob_Headrick]

thedexter wrote:

I have the same issue, with a brand new OS.

New Dell PC

Win 7 Home Premium 64bit

Deskjet 710C

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There is an issue with the 64 bit drivers for the Deskjet 710/720/810/820/1000 series in Vista and Windows 7.  I do not know of any workaround.

[Edit - There is a patch that corrects the issue available here.]

[gravesdiggers]

How do I disable Windows Defender to see if I can start printing again?

[dfulton77]

That forum entry was also posted up by me - I've just posted an update there.  I've spent a week with very helpful people at HP on e-mail, followed by a number of calls to telephone support.  It would appear that the fault isn't fixable.  I don't currently have the funds to upgrade my printer, so I'm arranging a refund on Windows 7 (accepted, since the printer is on the HCL). 

I would comment that the level of support I received has changed my views however.  As a repeat HP customer, I was initially determined that any replacement printer would not be HP, due to this issue.  The assistance received however, has encouraged me to consider the HP models as and when I can afford one.

In the meantime, if you have an HP deskjet 710C, I'd steer away from all 64-bit versions of Windows (I can advise that it works fine with the 32-bit version of Windows 7).

Regards,

David

[ScootsM]

Jon,

I have same problem with my psc 2175 and new installation of Win7 32bit.  Installed with Windows driver fine but when print sent to spool queue it waits there for a while and then 'Error - Printing' message results.

Previously I had XP SP3 and all worked fine.

Answers to your questions are:

• Which version did you start with ?  - XP SP3
• Which version of Windows 7 did you end up installing ? Win7 32 Bit
• What hp printer was installed in old version of windows? psc 2175
• Where did the installed software for the printer come from?  Windows update download (on 29/12/09)

• How is the printer connected to your PC ? USB
• Any other printers installed on your PC? No
• Lastly the version of the printer driver that is currently installed that will not enable you to print? HP psc 2170 series (61.53.25.9)

Any help most appreciated!

Mark C

[teliavictoria1]

i have an officejet 5610v (no fax) and i have installed it on a new hp computer, and it says there is a communication error, although it shows up on the computer...i cannot print anything from office.  the computer came witn windows 7 home premium 64 installed.

[ScootsM]

I had the same issues with new install of Win7 using old psc 2175 printer.

Today I followed your instructions above and the test page worked first time.

Many thanks.

[colonel6977]

I have Vista Home Premium 64 -bit.My 3210 all-in-one printer was working fine,even though the install disk doesn't support Vista,after installing about a year ago.I have the HP set up to auto install all updates and after a certain update the printer does not print now.I have tried downloading the driver update but still not printing.I can print a test from the printer functions but commands from the computer go to queue(?).I tried the- new driver- in the printer properties but that button does not highlite.Any clues to my next step.I don't know if the download that stopped the printer was the windows 8 or another.I don't use this computer often enough to catch and view all downloads each day. 

[RandomRabbit]

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@colonel6977 wrote:

I have Vista Home Premium 64 -bit.My 3210 all-in-one printer was working fine,even though the install disk doesn't support Vista,after installing about a year ago.I have the HP set up to auto install all updates and after a certain update the printer does not print now.I have tried downloading the driver update but still not printing.I can print a test from the printer functions but commands from the computer go to queue(?).I tried the- new driver- in the printer properties but that button does not highlite.Any clues to my next step.I don't know if the download that stopped the printer was the windows 8 or another.I don't use this computer often enough to catch and view all downloads each day. 

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I would suggest installing the latest print driver for your Vista 64-bit PC here: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2100&lc=en&dlc=en&cc=us&lang=en&product=439488

[cvallerie]

I tried this and unfortunately it didn’t work.  I have an HP DeskJet 1220C and I recently updated my dinosaur from XP to windows 7.  I replaced the parallel print cable to a parallel/USB cable and that doesn’t work either.  I uninstalled and reinstalled the printer and driver and it still does not work.  When I send something to print it runs as if it’s going to print but nothing comes out.    Help.