Question
Reply
 
Student
CelticViking
Posts: 1
Member Since: ‎12-02-2009
Message 1 of 7 (7,850 Views)

C4580 updated for Windows 7 64 bit - OCR software missing

Hi

 

I recently upgraded my OS to Windows 7 64 bit and downloaded the correct driver for my C4580 from HP. However, the OCR functionality I had before is now missing.

 

I have tried reinstalling (several times) - no effect.

I tried installing the OCR application - not comptaible with Windows 7

I looked for the mythical Customised installtion option - can't find it, and anyway the CD the printer came with is not compatible with Windows 7 - nor is the downloadable OCR application.

 

One of the reasons I bought a C4580 is for the OCR function - so this is a "tad" annoying...

 

What is the solution or when is a solution for Windows 7 64 bit going to be released so I can get the functions I actually paid for and need?

 

Thank you

Student
sendamaj
Posts: 1
Member Since: ‎03-04-2010
Message 2 of 7 (6,508 Views)

Re: C4580 updated for Windows 7 64 bit - OCR software missing

I am running a HP Deskjet F4180 printer. After upgrading to Windows 7, I have lost the OCR functionality.

Updating the drivers has not brought up the option to install OCR.

I am in the same situation and Googling is not bringing up any viable solutions.

A comment from HP would be most  welcome.

John.

ekc Honor Student
Honor Student
ekc
Posts: 2
Member Since: ‎07-08-2010
Message 3 of 7 (5,710 Views)

Re: C4580 updated for Windows 7 64 bit - OCR software missing

I had the same problem : ocr capability disappeared after switching to Windows 7.  I found this post doing a google on "hp ocr windows 7".  There was no answer posted, but after spending over an hour on the phone w/hp (I had 15 days of warranty coverage left) got the problem solved.  There IS a file to solve this.  However, it did not turn up when I tried to use the HP support page.  In fact, I still can't get to it using the support page.  But in case this information is useful to anyone else who CAN find the right link to it and/or can get HP provide them with the link, the name of the file is:  PS_AIO_05_C309a_Net_Full_Win_enu_140_047.exe

 

PS - I actually have 32-bit, not 64 bit, but this apparently works fine for both.

 

good luck!

ekc

Student
gpzoon
Posts: 1
Member Since: ‎09-18-2010
Message 4 of 7 (5,236 Views)

Re: C4580 updated for Windows 7 64 bit - OCR software missing

I did, the procedure is not at all standard but it worked...!!!

even i have a printer c4580, i removed the previous software for this printer and then i installed the software PS_AIO_05_C309a_Net_Full_Win_enu_140_047.exe  that even is for another kind of printer (C309A), provided me with the updated OCR version.

so this is the procedure...:

 

1. download these drivers from the HP support selecting as printer the C309A, and 7(64 bit) as OS

2. Launch the program removing whatever is already installed, i mean c4580 drivers.

3. install the drivers for c309a, at a certain moment the setup program will stop as it can not find this printer, doesn't matter, the OCR has been charged, and u can get to the next step

4. install now the drivers for the C4580

 

Everything should work properly.

 

gpzoon

 

 

 
  
Student
mihailvoicu
Posts: 1
Member Since: ‎11-13-2010
Message 5 of 7 (4,611 Views)

F2290 updated for Windows 7 64 bit - OCR software missing

I recently upgraded my OS to Windows 7 64 bit and downloaded the correct driver for my F2290 from HP. However, the OCR functionality I had before  for OS XP Professional is now missing.

Thank you in advance!

Top Student
Rosie1892
Posts: 8
Member Since: ‎11-13-2010
Message 6 of 7 (4,595 Views)

Re: F2290 updated for Windows 7 64 bit - OCR software missing

I purchased 9.29.2010 a F4400 all in one. I cannot find the OCR. All scans go auto to MY SCANS and they are pdf or jpg, no document.  No option to SAVE AS anything. Can some one please help?

Student
Vealeb
Posts: 1
Member Since: ‎08-30-2012
Message 7 of 7 (1,531 Views)

Re: C4580 updated for Windows 7 64 bit - OCR software missing

HP deskjet F4180 for Windows 7 64 bit Professional - OCR missing, how do I fix it please?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation