Question
C5180 problem installing downloaded software in windows 7
Replies (12)
Reply
 
wbv Top Student
Top Student
wbv
Posts: 7
Member Since: ‎12-18-2013
Message 11 of 13 (175 Views)

Re: C5180 problem installing downloaded software in windows 7

since trying the suggestion before the latest one  nothing happens when the file extraction finishes. The fix it tool does not locate the programme.

 

wbv

HP Support Agent
HevnLgh
Posts: 2,960
Member Since: ‎09-03-2013
Message 12 of 13 (156 Views)

Re: C5180 problem installing downloaded software in windows 7

Ok if the USB cable is plugged in this could be causing issues. Assuming it is connected, let's unplug and take a look at the Device manager. The hpzpnp.ice_suffix indicates a plug and play 'pnp'.

 

Follow these steps and let me know what happens.

  • Click on Start
  • Right click on Computer
  • Select Manage
  • On the left panel, click on Device Manager
  • Click on View at the top and select Show hidden devices
  • Look in the list for Other devices
  • If you see the printer here, right click and select uninstall
  • Look in the list and click on the arrow next to Printers
  • If you see the printer here, right click and select uninstall
  • Delete the %temp% folder again
  • Restart the computer
  • Run the HP Printer Install Wizard
  • Do Not plug the USB cable in until the software says so.

I will watch for the results. :smileyhappy:

Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

HevnlghHelP
I work on behalf of HP
wbv Top Student
Top Student
wbv
Posts: 7
Member Since: ‎12-18-2013
Message 13 of 13 (140 Views)

Re: C5180 problem installing downloaded software in windows 7

Still no joy. After I diconected the printer it no longer appeared in device manager. I reconnected it and then uninstalled it and then cleared the %temp% folder before running the printer install wizard. The wizard identifies the printer and downloads the software, and then extracts it. However, once it has finished extrcting it noting happens and the download does not appear in my download folder.

 

WBV

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation