Question
Reply
 
Honor Student
Redbook1
Posts: 2
Member Since: ‎07-17-2014
Message 1 of 2 (60 Views)

Can print but not scan from HP8C3D3C (HP Photosmart Prem C310 series)

Help! After years of working perfectly, I'm having issues with my printers.  First I couldn't print to either my HP Laserjet 1600 connected with USB cable or to my wireless Photosmart All-in-One  HP8C3D3C.  Initially it appeared to be a print driver issue with Windows 7 on my HP notebook.  After removing/reinstalling and various troubleshooting, I can print to both devices from my computer, but have lost the ability to access the HP Solution center and scan from the computer or connect to teh computer from the scanner.   I've tried several troubleshooting tools, reinstalled the software and driver, scanned for viruses and am at my wits end.  When I click on the Solution Center it says the device installation is incomplete. 

 

HP Support Agent
Rainbow7000
Posts: 7,105
Member Since: ‎09-02-2013
Message 2 of 2 (30 Views)

Re: Can print but not scan from HP8C3D3C (HP Photosmart Prem C310 series)

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.

I hope this helps! :smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation