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Honor Student
BHVampire
Posts: 2
Member Since: ‎07-16-2014
Message 1 of 12 (442 Views)
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Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Hi

In my office I have to scan and copy many many Legal size documents per day, I recently have aquired this awesome printer Hp Officejet 8600 Plus

The first day I was able to scan a bunch of 2 sided legal paper, very awesome, but then I upgraded the printer, as always confident with the upgrades, but as a result of that I was unable to scan legal size paper again

I was reading a lot of similar issues, and i Cant believe that this is an official desicion, the printer can perfectly scan legal size papper, so the solution is to downgrade the FW to an older version, but I Cant, I tryed with Jetadmin, with OJP8600_N911gn_1232A.exe, and copying the upgrade file *.ful directly to the printer

And always the same thing:

-in the screen of the printer appears the message (Printing) for a few seconds and then backs to the home screen again
In the computter with Jetadmin it stay on 0% for hours

-With OJP8600_N911gn_1232A.exe and the modded EnterpriseDU.ini Appears an error after 20 minutes, and ask me for reset the printer

-Copying the *.ful file on the Printer, just put the Printing screen on the printer 2 or 3 seconds and then backs to the home screen.

I tryed by USb cable, ethernet and even Wireless

Is a security lock in the new firmwares?


How Can I Downgrade the printer?, is urgent, i need to scan a lot of Legal documents
And please activate the option by our own risk option, for legal scan in the next update, I'm tired and dissapointed...

thanks

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 12 (406 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Hello BHVampire,

 

Welcome to the HP Forums!

 

I understand you're unable to scan a legal size paper after upgrading the firmware using the Officejet 8600 Plus. I will do my best to assist you! I have just sent you a private message. If you're not sure how to check your forum messages, this post has instructions.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
BHVampire
Posts: 2
Member Since: ‎07-16-2014
Message 3 of 12 (400 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Thank you very much, works for PC scan with HP Scan software, thank you very much

Honor Student
OfficeJet8600
Posts: 2
Member Since: ‎08-29-2014
Message 4 of 12 (310 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

[ Edited ]

Please send me instructions on how to roll back my firmware on my Officejet Pro 8600 Plus N911g. My serial number is 

[edited Serial Number by Moderator], the Service ID is 23227 and the Firmware Version is  CLP1CN1416AR. Ever since the last firmware update the printer is painfully slow, generates paper jam messages when there are none, scan is troublesome and is generally much less functional. I have rebooted, checked connections - all the recommended steps - and the problems remain. Look forward to your response.

 

 

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 5 of 12 (289 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Hello @OfficeJet8600,

 

I understand your Officejet 8600 is very slow, generates paper jam messages and scanning issues after upgrading the firmware. I will do my best to assist you! I have just sent you a private message. If you're not sure how to check your forum messages, this post has instructions.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
vaporeso
Posts: 3
Member Since: ‎09-10-2014
Message 6 of 12 (242 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

I´m having the same problem! i´m unnable to scan duplex legal size documents, and i´m not being able to downgrade either. Using the hpwebjetadmin software (and allowing the downgrade option as per the instructions on the software manual) results in an error; the printer remains with the newer firmware.

Is there any solution to this problem?

Thanks

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 7 of 12 (230 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Hello @vaporeso,

 

I understand you're unable to scan legal size document. I will do my best to assist you! Do you have a Officejet 8600 or do you have another model? Please let me know on this post. What happens when you scan a legal size, could you elaborate further on this issue? Unfortunately, you cannot downgrade the firmware on your printer.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
vaporeso
Posts: 3
Member Since: ‎09-10-2014
Message 8 of 12 (215 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Y have the Officejet Pro 8600 Plus N911g. When i trie to scan (via the adf) a legal size (both sides simultaneusly) doc directly from the printer, it only scans one side an only on an a4 sice. Via the software y can, however, scan a legal doc, but only on side at a time.

What i need is to scan a legal size doc simultaneusly both sides.

Ive tried to downgrade so save this issue, but i am being unable to do so. Basically getting the same result as the first post states.

Thanks!

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 9 of 12 (200 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Thank you for letting me know this information. I have just sent you a private message. If you're not sure how to check your forum messages, this post has instructions.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
Honor Student
vaporeso
Posts: 3
Member Since: ‎09-10-2014
Message 10 of 12 (156 Views)

Re: Can't Downgrade firmware on HP Officejet 8600 Plus!!!

Any ideas on the problem? any help is apreciated!

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