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Honor Student
juergna
Posts: 2
Member Since: ‎07-18-2014
Message 1 of 3 (87 Views)
Accepted Solution

Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Hello Guys,

 

I just bought an HP LaserJet Pro 200 color MFP (M276nw) and downloaded the actual Software for my Mac Book Pro with Mac OS X 10.8.5 (SW for Mac OS 10.8: LaserJet-200-color-MFP-M276-series_v12.23.0.dmg)

The printer is found and drivers are installed and ready.

 

When I want to start HP Scan 3 the Programm immediately crashes before start up.

 

Can you help me with my Problem?

 

Kind Regards,

 

Juergen Milling

HP Support Agent
Gemini02
Posts: 5,472
Member Since: ‎09-03-2013
Message 2 of 3 (55 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Welcome to the HP Forums juergna,

I read your post, which indicates that the HP Scan 3 Software won't open.
I can help you with this.

Repair the Disk Permissions on the Mac:
 
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
 
Restart the computer.
 
Reset the Printing System:
 
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
 
Try scanning again.
 
If the issue persists, then uninstall the printer software, restart the Mac and empty the trash.
Reinstall the software again.
 
 
 
 
Try and open the scanning software again.
 
Let me know how you make out.
 
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Honor Student
juergna
Posts: 2
Member Since: ‎07-18-2014
Message 3 of 3 (45 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Thank You very much!

This solved my issue.

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