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Honor Student
juergna
Posts: 2
Member Since: ‎07-18-2014
Message 1 of 8 (152 Views)
Accepted Solution

Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Hello Guys,

 

I just bought an HP LaserJet Pro 200 color MFP (M276nw) and downloaded the actual Software for my Mac Book Pro with Mac OS X 10.8.5 (SW for Mac OS 10.8: LaserJet-200-color-MFP-M276-series_v12.23.0.dmg)

The printer is found and drivers are installed and ready.

 

When I want to start HP Scan 3 the Programm immediately crashes before start up.

 

Can you help me with my Problem?

 

Kind Regards,

 

Juergen Milling

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 2 of 8 (120 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Welcome to the HP Forums juergna,

I read your post, which indicates that the HP Scan 3 Software won't open.
I can help you with this.

Repair the Disk Permissions on the Mac:
 
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
 
Restart the computer.
 
Reset the Printing System:
 
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
 
Try scanning again.
 
If the issue persists, then uninstall the printer software, restart the Mac and empty the trash.
Reinstall the software again.
 
 
 
 
Try and open the scanning software again.
 
Let me know how you make out.
 
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Honor Student
juergna
Posts: 2
Member Since: ‎07-18-2014
Message 3 of 8 (110 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Thank You very much!

This solved my issue.

Top Student
gianluigi1982
Posts: 6
Member Since: ‎10-19-2014
Message 4 of 8 (55 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Hi, 

I have a similar problem with the same printer (MFP m276nw).

I'm trying to install the software to use it with a wireless connection but I can't make the scanner works.

 

I tried several times, but I don't get the scanner driver installed so I can't use HP Scan or Apple scan.

 

Can you please help me?

Top Student
gianluigi1982
Posts: 6
Member Since: ‎10-19-2014
Message 5 of 8 (54 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Actually I have Yosemite installed, HP 12.34.45 driver.

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 6 of 8 (42 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Hi gianluigi1982,

 

I see that you are having issues with getting the scanner to work on Yosemite. I can help you today.

 

You can scan without the full feature HP software installed on your computer by using a basic set of scanning drivers built into your operating system.

 

Run the Apple Updates for the drivers to install.

You might need to select the Airprint driver when adding the printer, if you are having issues with the Laserjet M276 driver.

 

Scanning in OS X v10.10 Yosemite Without HP Software.

 

Let me know how you make out.

 

Have a nice day!
Thank You.

 

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
gianluigi1982
Posts: 6
Member Since: ‎10-19-2014
Message 7 of 8 (36 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Thanks Gemini02.

Actually I am in a different situation (I'm working hard to solve this issue):

 

- Yosemite installed;

- Printer connected via ethernet;

- New Apple Hp driver update installed (3.0);

- Static IP set manually on front panel within the range of Mac and other equipment;

- Reinstalled printer trough HP software (from hp driver website);

- Deleted printer and fax;

- Reinstalled printer by Apple Preferences (Printers and Scanners).

 

 

Now (via LAN) the printer is correctly working: both scan and printer functions are enabled.

This evening I'll try to remove the lan cable to see if the printer will continue working (the IP is static so, it shouldn't affect the printer).

 

I'll let you know if there will be any problem.

 

Gianluigi

 

HP Support Agent
Gemini02
Posts: 5,988
Member Since: ‎09-03-2013
Message 8 of 8 (28 Views)

Re: Crash of HP Scan 3 with Mac OS X 10.8.5 (actual SW for 10.8 installed)

Thanks for letting me know the drivers are working through the Ethernet connection on Yosemite, gianluigi1982.

 

When setting up the wireless, just leave the Ethernet cable connected.

Access the printer's Embedded Web Server by the IP address.

Go to the Networking tab, select Wireless on the left side, then fill out all your information.

After Applying the settings, then disconnect the Ethernet cable.

You should get the blue wireless light on the printer.

 

Then go into Printers and Scanners and add the wireless printer.

 

Let me know how that goes.

 

Thank You.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
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