Re: Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this problem. (489 Views)
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Student
Jeremiah-NST
Posts: 1
Member Since: ‎09-18-2013
Message 1 of 2 (517 Views)

Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this problem.

I am having a problem trying to install a new printer. As an administrator on a active directory domain on a Windows XP machine; when I go to install the software on the HP LaserJet Pro 100 Color MFP M175nw CD with serial number CE866-60105 v1.1, the installation which says "product has been detected - waiting for product setup to finish. This may take several minutes..." takes about ~40min to go through the installation. After this time passes the installation progress bar gets to 99% and then it says "Error - An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer and run the installer again. If the problem persists, please check the product support web site for your product.

 

I've attached this error screen to this post. What do I need to do to get this printer installed?

 

fatal_error.jpg

 

 

Thanks,

 

Jeremiah O'Neal - NST

we6jbo@gmail.com

HP Support Agent
SuperMario1
Posts: 4,017
Member Since: ‎09-05-2013
Message 2 of 2 (489 Views)

Re: Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this problem.

Hello Jeremiah-NST,

 

I would like to assist you, but I have a few questions I need to ask first:

 

How are you trying to install the printer?

Does it install on another computer?

 

Mario

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