06-17-2009 08:56 PM
I don't know a lot about computers but when trying to see what was slowing down my computer, I noticed I have 3 programs installed related to HP. The Customer Participation Program is 225 MB - is it necessary to keep this program on my computer? Is it part of the print driver? Thanks.
06-18-2009 02:46 AM
It is NOT a part of print driver. It provides customers an opportunity to participate in market research designed to improve HP products and experiences, and various programs with benefits such as special offers, awards and enhanced technical support. You can remove it if you think it is not necessary to you.
07-03-2009 04:09 PM
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
11-28-2009 02:43 PM
02-06-2010 04:52 AM
I have been having an odd problem FOR WEEKS and found a few minutes ago that it was caused by CPP software.
Toshiba running XP Pro w/ SP3, all updates in. Using an Officejet J4680 - all updates to software installed.
When I would try to open XL and sometimes Word, and AutoCad 2007 I would have to follow a ritual: Double-click (to open) then wait 5 sec. or so. Meanwhile NOTHING would happen. Double click again and I would get the hourglass then after a few seconds whatever folder I had open would indicate "Not Responding" then after another delay the application would open, without fail, and behave normally. This would happen maybe 98% of the time and I could not find a pattern.
An IT guy at work found an article on the web that stated there may be an issue with scanner software and had some wierd fix that didn't work. As a matter of fact I had to reload MS Office. That was a week or so ago.
This morning I removed only the CPP software and everything is normal. If someone that cares would like to send this to an appropriate group, thats fine.
My email - email@example.com.
06-04-2011 09:28 AM - edited 06-04-2011 09:30 AM
This program is the reason for my recent computer crash - it came with my photosmart printer. And I am even on an HP computer!!!
Piece of garbage.
I had a tech guy come out and work on it for 3 hours, countless hours from a Microsoft Level 2 tech (who was going to be paid if he solved my computer problems).
Also, it took about 30 minutes for the uninstall - be patient, it eventually finishes.
10-25-2011 04:25 PM
I just signed up to express my very strong displeasure of the waste of space HP software is:225 MB for a customer user expereince!! I want to print and scan occaisionally: I dont want a user experience! I dont need a user experience.
I dont want 300 MB of software to run a printer/scanner.
After uninstall, you have to reboot, no option to delay!!
Just because of this rubbish that I did not ask for I WILL NEVER BUY an HP product again.
02-16-2012 08:46 PM
03-16-2012 11:01 PM
Thank you Richard for your answer. This program is a huge waste of disk space. HP should inform us of the size of this program during installation. Thanks.
some one please tell me how to get this software off my computer. It has a error and will not work.