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D110 installation issues with Windows 8.1
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Honor Student
razorvines
Posts: 2
Member Since: ‎12-04-2013
Message 11 of 53 (3,560 Views)

Re: D110 installation issues with Windows 8.1

I am having the same issue but with Windows 8 on HP Envy 15 notebook with Photosmart D110a printer.  Below is the error message I get.   I have downloaded the 64 bit package four times and used the install assistant.... no dice!

 

 

d110 error.jpg

 

 

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 12 of 53 (3,532 Views)

Re: D110 installation issues with Windows 8.1

Hello

 

I understand you aren't able to install the printer and getting a error system can't find the file specified.

 

Open devices and printer, select add a printer and run through the wizard. The installation should fail to find a driver, but it should give you an option to browse for one. Direct it to the temp folder,  7z folder, (example 7zs4d1a) then to the .inf file. Finish the wizard install.

(usually saves the extracted file to c:, users, your computer name, app data, local,
temp)

 

Let me know if that helps.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP
Top Student
HPshyman92
Posts: 7
Member Since: ‎11-08-2013
Message 13 of 53 (3,511 Views)

Re: D110 installation issues with Windows 8.1

Thank you for your response. Unfortunately, this did not do the trick either. When I located the file in the temp directory, I continue to receive the same error;

 

"The System Cannot Find The File Specified"

 

Thanks for your continued efforts.

Honor Student
razorvines
Posts: 2
Member Since: ‎12-04-2013
Message 14 of 53 (3,504 Views)

Re: D110 installation issues with Windows 8.1

Yeah but that will not allow me to install the software suite so I can use the scan software.  THat's the most important thing being able to scan multiple page docs into a PDF.

HP Support Agent
Gemini02
Posts: 7,073
Member Since: ‎09-03-2013
Message 15 of 53 (3,479 Views)

Re: D110 installation issues with Windows 8.1

Hello

 

Here are some steps provided by a previous post from pcwizard.

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Install-Error-quot-The-system-cannot-f...

Hope this helps.
 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
HPshyman92
Posts: 7
Member Since: ‎11-08-2013
Message 16 of 53 (3,274 Views)

Re: D110 installation issues with Windows 8.1

Greetings HP folks,

 

Well..we have been at this for the better part of two months. I have spent countless hours trying every suggestion provided to no avail. I still receive the same error. After reading through this thread, tt seems that other Windows 8.1 users are experiencing similar issues.

 

-Has this been identified as a known issue and, if so, is HP working on a solution?

 

Sadly, I cannot work without a functioning scanner and need to know if I should be buying a new multi-function device.

 

Thanks to everyone for their thoughts and suggestions throughout this discussion!! Very much appreciated!!

Master's Graduate
JonW
Posts: 601
Member Since: ‎08-07-2009
Message 17 of 53 (3,267 Views)

Re: D110 installation issues with Windows 8.1

HI there,

 

Did you want to try the software scrubber that we have developed to try to fix this problem?

 

Please Personnel Message me with an email address and I will email it to you.

 

Thanks

JonW

I work for HP
Top Student
HPshyman92
Posts: 7
Member Since: ‎11-08-2013
Message 18 of 53 (3,246 Views)

Re: D110 installation issues with Windows 8.1

Thanks for your help with this ongoing issue JonW. It seems that the scrubber ultimately did the trick. Everything is now up and running beautifully. Most appreciated!! :-)

Student
Danny331911
Posts: 1
Member Since: ‎01-24-2014
Message 19 of 53 (3,182 Views)

Re: D110 installation issues with Windows 8.1

I'm having the same issues with the file cannot be specified. I have done all of the previous fixes but still get the same error. I've even done a full restore from backup but when trying to fix my HP C6180 All in One Printer connection problems by uninstalling then reinstalling the downloaded software I get the same error. Can yo email me the scrubber. Allready have used the L4uninstall which is why I've had to do a complete install from image. Running win8.1 upgrade from win8.0 on HP desktop HP Pavilion.

 

Thanks

Honor Student
UnhappyWiHP
Posts: 4
Member Since: ‎01-11-2014
Message 20 of 53 (3,155 Views)

Re: D110 installation issues with Windows 8.1

Where can I find this scrubber software? I'm having the same problem.

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