Question
D110 installation issues with Windows 8.1
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Honor Student
jaykvrt
Posts: 2
Member Since: ‎06-10-2014
Message 41 of 52 (399 Views)

Re: D110 installation issues with Windows 8.1

i need that software scrubber man please

Honor Student
jaykvrt
Posts: 2
Member Since: ‎06-10-2014
Message 42 of 52 (399 Views)

Re: D110 installation issues with Windows 8.1

[ Edited ]

please i need ur help send me the scrubber [edited personally identifiable information] i'll apreciate that!! thanks in advance

Retired
eric-g
Posts: 2,609
Member Since: ‎01-09-2014
Message 43 of 52 (395 Views)

Re: D110 installation issues with Windows 8.1

Thank you for participating in the HP Support Forum.

To protect HP Support Forum participants, our terms of use policy stipulates that you not publicly share your personal information, including but not limited to full names, email addresses and product serial numbers. Although it is also recommended that you not share this information privately, if you wish to exchange information with a specific community member, you might consider doing so in a Private Message (PM). Please refer to "How to Check Your Private Messages" for information on how to use this function.

Respectfully,

eric-g

I no longer work for HP.
Honor Student
hs12
Posts: 2
Member Since: ‎06-13-2014
Message 44 of 52 (363 Views)

Re: D110 installation issues with Windows 8.1

I was hoping to resolve the issue with installing the software for the HP D110a with my new laptop that uses windows 8.1, can you help me with the "scrubber" - not sure what it is or does and how to use it, but if it works and saves me buying a new printer I would be greatly appreciative.  Thank you.

Honor Student
KC-chester
Posts: 3
Member Since: ‎04-30-2012
Message 45 of 52 (355 Views)

Re: D110 installation issues with Windows 8.1

I have a new ultrabook too when my printer drive failed and I tried re-download the driver....which ended up with me getting the error msg. Anyway, I finally resolved my situation by a) having ALL my files (emails etc etc) transfered to a portable hard drive b) I then reset my computer to as NEW condition ie in default new state C) then RE-LOAD ALL THE DRIVERS & My PROGRAMMES.  This works fine  - when I reload the HP driver again after re-setting my computer it loaded without problem. I do not have to buy a new printer  - and if I do, because of the problem, I would not choose a HP printer again.

Top Student
RodrigoFaria
Posts: 2
Member Since: ‎05-09-2014
Message 46 of 52 (345 Views)

Re: D110 installation issues with Windows 8.1

Finally I was able to solve the driver problem. I just needed to delete the file hpoins46.dat at the windows directory and then I turned off the mcaffe antivirus and then I was able to install the software.

 

You can find more information about this in the link bellow, it's in portuguese but solved my problem.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04250748&tmp_task=solveCategory&cc=br&dlc=pt&la...

 

 

Thanks

 

Rodrigo Faria

Student
philhatt
Posts: 1
Member Since: ‎06-15-2014
Message 47 of 52 (331 Views)

Re: D110 installation issues with Windows 8.1

how do i get the scrubber to solve my problem

Master's Graduate
JonW
Posts: 589
Member Since: ‎08-07-2009
Message 48 of 52 (318 Views)

Re: D110 installation issues with Windows 8.1

Here is the English version of the Fix document.

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04206080&lc=en

 

In addition to the details in this document I would recommend TURNING OFF REALTIME SCANNING when you have MCAFFEE LIVESAFE 2014 installed.

 

 

JonW

I work for HP
Honor Student
hs12
Posts: 2
Member Since: ‎06-13-2014
Message 49 of 52 (314 Views)

Re: D110 installation issues with Windows 8.1

Thank you for replying, however, I couldn't find either the hpoins*.dat file or hpwins*.dat file, I did try installing it with turning off both the firewall and the real-time scanning and that worked (too bad the girl that spent 2 days trying to fix this for me didn't know that...we turned off the firewall, but not the real-time scanning. THANK YOU SOOOOOO MUCH!!! Heather
Student
jegv
Posts: 1
Member Since: ‎06-26-2014
Message 50 of 52 (268 Views)

Re: D110 installation issues with Windows 8.1

Hello, 

 

I am getting the same message that the file cannot be found when installing the drivers and software for the  HP Photosmart d110b. I have installed all updates on Windows 8.1 and I am installing from PS_AIO_07_D110_140_408.exe. I ran the Disk Cleanup utility to remove temp files but still not working, I tried following some other steps I have seen in the HP forums but they have not resolved the problem. I am looking forward to trying the software scrubber that I have read about in this thread. 

 

Thank you.

 

 

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