02-04-2014 06:21 PM
I want to download my printer software onto my laptop. But the printer CD can not download because it doesnt support Windows 8.1. So I thought I can just download the software from this site but I am not sure what to use because I can not and repeat CAN NOT find my printer model.
It's exactly "Deskjet 3050A All-In-One J611 Series." Not J611A or J611C. Just J611 Series and I have been searching and searching but not a thing shows up except for the other numbers. What is the difference between these???
I'm frustrated because I'm not finding my answer.
Please help asap!!
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02-04-2014 08:13 PM
Hi there jiffanyyy,
Sorry to hear things aren't going easily with the install.
A utility I've used in the past is the printer install wizard, it automatically figures out what exact model/series of printer is trying to be installed. Then it downloads the right software for you, and lets you complete the setup.
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04-13-2014 08:17 AM
I had been using the Deskjet 3050A All-in-One J611 series in my Samsung Laptop - running Window 7, but yesterday , I wish to scan a copy but it show the Window PC cannot connect with the Deskject 3050A J611, right beside the icon, both had a triangle with ! and the yellow color at the triangle. I had tried to uninstall and install again from HP website, but still not working. Pls help and advise. thanks.