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Honor Student
distant-MELODY
Posts: 3
Member Since: ‎09-18-2011
Message 1 of 7 (1,475 Views)

Deskjet 3050a J611 SERIES won't print

I'm using Windows 7 64-bit, and the printer simply won't print. I've downloaded and used the troubleshooter, and all it tells me is that I'm missing a driver. So I downloaded the thing and ran it, but it still won't work. The printer and drivers have been reinstalled multiple times, but it still won't WORK.

PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 2 of 7 (1,447 Views)

Re: Deskjet 3050a J611 SERIES won't print

is this the one you've downloaded?

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-91736-1&cc=us&dlc=en&lc=en&...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Honor Student
distant-MELODY
Posts: 3
Member Since: ‎09-18-2011
Message 3 of 7 (1,442 Views)

Re: Deskjet 3050a J611 SERIES won't print

Yes.

When the drivers DO install, the printer refuses to connect. If I uninstall the printer and instal the drivers first, the printer simply doesn't print. I know it's connected because I can scan things; I just can't print.

PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 4 of 7 (1,421 Views)

Re: Deskjet 3050a J611 SERIES won't print

If you can scan then it is connected...

 

any error message?

Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
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PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 5 of 7 (1,420 Views)

Re: Deskjet 3050a J611 SERIES won't print

Download & install this:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91788-1&cc=us&dlc=en&lc=en&...

its HP print diagnostic utility...diagnoses & fixes print issues automatically. Let me know the results of the test.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
Honor Student
distant-MELODY
Posts: 3
Member Since: ‎09-18-2011
Message 6 of 7 (1,415 Views)

Re: Deskjet 3050a J611 SERIES won't print

SO. I redownloaded the drivers from the link you gave me, just in case ther was some change done.

beforedriver.png

THIS is what the printer screen looked like after I uninstalled the drivers. At this point, there seems to be no issues - the little tray thing is up.

 

Then I installed the driver and refreshed the page.

refresh.png

Yeah. There's something wrong. The tray thing is down but it doesn't give me an error message.

theheck.png

Until I click "see what's printing". So I run the diagnostic tool.

problem.png

attempt1.png

 

And then I reset my computer and it DOES THE EXACT SAME THING.

 

It didn't fix anything. It told me it fixed some things, but they showed up immediately after I rerun the tool.

Is that enough information?

PhD Student
bassergitz
Posts: 861
Member Since: ‎06-30-2011
Message 7 of 7 (1,405 Views)

Re: Deskjet 3050a J611 SERIES won't print

For isolation purposes, can we try to connect this printer to a different computer...if same issue persists, then the printer is causing the issue...

If not, then its a computer problem.

If its the printer, contact HP tech support for possible replacement.

If computer, contact pc manufacturer.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )
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