Question
Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7
Replies (517)
Reply
 
Intern
darrel112
Posts: 46
Member Since: ‎12-05-2009
Message 371 of 518 (1,542 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

It's not going to work with Windows 8. No need to even try.
 
sammorxman wrote:
thank you so much for imparting your knowledge!
I have the same prob... Spooler error with 'installed' Deskjet 712C.
However I use Win 8. I am assuming the underpinnings are relatively the same
hope it works.
I hate it when a customer runs out and buys a new computer without consulting with me.

I'll post back with my results
Sam
Blue Juniata Consulting

 

Provost
Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 372 of 518 (1,531 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7


darrel112 wrote:
It's not going to work with Windows 8. No need to even try.

I do not know that is true - no one has reported here getting it to work, but that does not necessarily mean it cannot.   I do not have any information on Windows 8 USB-parallel converters working, I am trying to get the hardware together to do some testing with a Win 8 machine with an actual parallel port just to eliminate one more variable.

 

I would certainly like to hear results from other folks out there.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
sammorxman
Posts: 12
Member Since: ‎04-02-2013
Message 373 of 518 (1,523 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

I'm working on just that. USB to parallel converter
Windows 8
Deskjet 712c

Win 8 recognizes the usb device, but doesnt seem to know it is a parallel port converter
I successfully downloaded a driver from hp
It will not print a test page. I get a spooler isn't running error
Rebooting didn't help
I am going to try the dll patch next. L'll post my results
Provost
Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 374 of 518 (1,514 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7


sammorxman wrote:
I'm working on just that. USB to parallel converter
Windows 8
Deskjet 712c

Win 8 recognizes the usb device, but doesnt seem to know it is a parallel port converter
I successfully downloaded a driver from hp
It will not print a test page. I get a spooler isn't running error
Rebooting didn't help
I am going to try the dll patch next. L'll post my results

Do you have a 32 bit or 64 bit version of Windows 8?  The patch only applies for the 64 bit version.

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue of the spooler not running, I would suggest trying this before the patch.

 

Windows 8 is much fussier about driver signing for x64 systems.  If you are getting an error about driver signing you may get the patch working Windows 8 by temporarily disabling the driver signing checks as described here.

 

 

I will be looking forward to your results.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
sammorxman
Posts: 12
Member Since: ‎04-02-2013
Message 375 of 518 (1,508 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

Hmmmm mia culpa..... 64 bit win 8
Viva Ubuntu. METRO sucks .... meh.... it's not all that bad but lord almighty what you have to do to get to the printer properties .... there are 3 different dialogs so named. and all are different... grrrrr
One should not have to circle the barn 3 times before entering. Personally, Microsoft lost me years ago. But I have to keep up so as to fix other bollixed computers..... :smileytongue:
Intern
darrel112
Posts: 46
Member Since: ‎12-05-2009
Message 376 of 518 (1,507 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

Though I have a USB to Paralell Converter, I'm using a Print Server instead, that works with my 64 bit Windows 7 using the patch. It will not work with Windows 8 though, using the print server in Windows 8 with the patch installed. For the heck of it I tried my USB to Paralell converter in Windows 8. Windows 8 recognizes it as being installed, but it will not print. No error messages. My printer is the 722c.

 

 

 

 

 

 


Bob_Headrick wrote:

darrel112 wrote:
It's not going to work with Windows 8. No need to even try.

I do not know that is true - no one has reported here getting it to work, but that does not necessarily mean it cannot.   I do not have any information on Windows 8 USB-parallel converters working, I am trying to get the hardware together to do some testing with a Win 8 machine with an actual parallel port just to eliminate one more variable.

 

I would certainly like to hear results from other folks out there.


 

Top Student
Kalilfss
Posts: 3
Member Since: ‎11-18-2012
Message 377 of 518 (1,496 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

I Have a 820Cxi plugged in an Windows 8 x64 PC throught LPT1 printer port in the motherboard, I aplied the x64 patch for Windows 7, but still doesn't print.

I'm waiting a solution for this problem.

Honor Student
Rafa0708
Posts: 3
Member Since: ‎04-03-2013
Message 378 of 518 (1,476 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

I need your help! I have the same problem but in WINDOWS 7 ULTIMATE (32 bits) is just the same proble when I try to print the satus is "error-printing" and cannot print nothing! HELP PLEASE... there's a patch for 32 bit version?

 

I Already followed the steps about changing ports 

Provost
Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 379 of 518 (1,464 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7


Rafa0708 wrote:

I need your help! I have the same problem but in WINDOWS 7 ULTIMATE (32 bits) is just the same proble when I try to print the satus is "error-printing" and cannot print nothing! HELP PLEASE... there's a patch for 32 bit version?

I Already followed the steps about changing ports 


No patch is needed (or available) for x86 versions.

 

What printer model?  How is the printer connected?  Will the printer print a standalone diagnostic test?

 

My best guess as to places to look would be the following:

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Provost
Bob_Headrick
Posts: 15,963
Member Since: ‎11-17-2008
Message 380 of 518 (1,449 Views)

Re: Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7


Kalilfss wrote:

I Have a 820Cxi plugged in an Windows 8 x64 PC throught LPT1 printer port in the motherboard, I aplied the x64 patch for Windows 7, but still doesn't print.

I'm waiting a solution for this problem.


Thanks for the information, it may help to narrow down the problem.  

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation