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Honor Student
WCCoe
Posts: 3
Member Since: ‎04-20-2010
Message 1 of 5 (8,052 Views)
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Deskjet 970CSE and Windows 7 64bit

Just upgraded to Windows 7 64bit and my HP 970CSE refuses to work with it. I suspect the driver. It

was working fine with XP Pro.

PhD Student
Dot4
Posts: 770
Member Since: ‎11-17-2009
Message 2 of 5 (8,051 Views)

Re: Deskjet 970CSE and Windows 7 64bit

try and follow this document let me know if this helps

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01874792&lc=en&dlc=en&cc=us&lang=en&product=600...

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Honor Student
WCCoe
Posts: 3
Member Since: ‎04-20-2010
Message 3 of 5 (8,046 Views)

Re: Deskjet 970CSE and Windows 7 64bit

Doesn't help. When I select print, it sends a command to the printer and the printer does nothing. The printer won't even turn

on. I have to turn it on manually. It worked perfect with XP Pro, so I suspect the driver Windows 7 selects is no good.

Honor Student
WCCoe
Posts: 3
Member Since: ‎04-20-2010
Message 4 of 5 (8,040 Views)

Re: Deskjet 970CSE and Windows 7 64bit

Disconnected the printer, removed the printer along with the driver in the control pannel. Reconnected the printer and turned it on. It reloaded the driver and I printed a test page and IT WORKS!!!! Thanks for your help!!!

Student
frustrated12345
Posts: 1
Member Since: ‎03-20-2011
Message 5 of 5 (6,613 Views)

Re: Deskjet 970CSE and Windows 7 64bit

[ Edited ]

I tried all the steps listed above.  Still no help. Tried the 'manual install method'.  Doesn't work because  Windows cannot find the HP 970CSE driver online and the printer does not show up in my 'Add Printer' drop down list.  I tried the 'manual install' method as described here, http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796821&lc=en&dlc=en&cc=us&lang=en&product=830...  but my 970CSE printer does not appear in the dropdown list of printers!  Just did a 'Windows update' as well.  I am running 64-bit Windows 7 Enterprise on a brand new T410 Lenovo laptop.  So, I am stuck

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