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Honor Student
bhunter190
Posts: 2
Member Since: ‎11-30-2012
Message 1 of 4 (223 Views)

Difficulty installing downloaded driver for HP Photosmart B209a

I've had my HP Photosmart B209a for two years, originally used it with a Mac. This printer did not come with a software CD, I downloaded the driver for the Mac and it worked fine. I no longer have the Mac, I'm trying to install the downloaded drivers on a Sony Vaio running Windows 7 64 bit. I have tried both the "Full Feature" and "Basic" drivers. In both instances, I get to the screen that says "Checking system," and then the installation window disappears. The installation just fails, no error message or anything. Any help would be greatly appreciated.

 

I have also already uninstalled the previous HP printer software/drivers that I had on the computer, it did not make a difference.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 4 (194 Views)

Difficulty installing downloaded driver for HP Photosmart B209a

Hi bhunter190,

Since you have already tried to delete/reinstall the drivers, I recommend a complete "scrub" of you existing printer software and drivers, then a "fresh" install. To accomplish this, follow the steps outlined below:

If installing from the Original installation CD:

1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://goo.gl/vf4Z
9. Download the full feature software and drivers
http://goo.gl/9TSGc
10. Run the download to reinstall the printer

If software was already downloaded and extracted to your system:

1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. Run the L4uninstall.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://goo.gl/vf4Z
9. Download the full feature software and drivers
http://goo.gl/9TSGc
10. Run the download to reinstall the printer
:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
Honor Student
bhunter190
Posts: 2
Member Since: ‎11-30-2012
Message 3 of 4 (185 Views)

Re: Difficulty installing downloaded driver for HP Photosmart B209a

Thank you for your help. Unfortunately, I am still getting the same issue. I went through all of these steps, and the install still quits in the beginning stations.

Professor
Gordon_H
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 4 (180 Views)

Difficulty installing downloaded driver for HP Photosmart B209a

Ok, there may be something on your computer that is not allowing the install to complete, like a firewall, antivirus program, etc. Click the link below for an article that may help:

http://goo.gl/Qzbpv

After clicking the above link, just choose your OS (Windows 7) by clicking on the + sign, then follow the troubleshooting steps.
:smileyhappy: If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution :smileyhappy:
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation