Posts: 1
Member Since: ‎01-02-2014
Message 1 of 2 (160 Views)

Failure to print black

I have a fairly new PHOTOSMART 6510 e-ALL-IN-ONE. This device is used on the average of once a week. I changed the black toner cartridge for the first time, and now the printer won't print black. I tried a second new cartridge but got the same result. The cartridge align process fails when I run it. I do have the correct cartridge for this device, so that's not the issue.

HP Support Agent
Posts: 12,124
Member Since: ‎09-02-2013
Message 2 of 2 (124 Views)

Re: Failure to print black

Hello diakonos,


Welcome to the HP ForumsSmiley Happy


I saw your post about your Photosmart 6510 no longer printing in black ink when you changed the cartridge. I also noticed you changed the cartridge again and the printer continues to not print in black.


I have looked into this issue for you and have found a troubleshooting guide that I recommend you checking out. I suggest trying all of the steps and if you have already tried some, to skip those steps.


Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages


If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you.

If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:



Best wishes,

a i n b o w 7000

I work on behalf of HP

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