Question
Reply
 
Honor Student
Dave-B
Posts: 2
Member Since: ‎01-02-2014
Message 1 of 2 (79 Views)

Getting a HP Printer "on line"

I have an 8500 all in one.  I have recently set up a new router.  I have connected the printer to the router.  The printer shows up on the "device" tab when I log into the router.  It is listed as "off line" , so it is "there", but not available. I have no idea how to turn it on line.  (I never had to do this with old router)  Of course, it does not show up as a useable device when I hit the print drop down.

 

What is up?

HP Support Agent
Gemini02
Posts: 7,053
Member Since: ‎09-03-2013
Message 2 of 2 (53 Views)

Re: Getting a HP Printer "on line"

Hi Dave-B

 

I understand the printer is showing offline through the router software.

 

I will be happy to assist you with this.

 

If you have Mac Filtering setup on the router you will have to add the printer.

 

Make sure you are using a Ethernet cable and not a USB connected from the printer to the router.

I would print a configuration page to see if the printer has a valid IP address.

Printing a Network Configuration Page.

 

If you have a valid IP address for the printer then try and access the embedded web server for the printer. Type the IP address into internet explorer address bar.

If it loads the printer's network page then the printer is on the network.

 

I would recommend contacting the router company for help with the router settings.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation